Ritual एक स्वास्थ्य और वेलनेस कंपनी है, जो रोज़मर्रा की स्वास्थ्य दिनचर्या को सहारा देने के लिए बनाए गए पोषण संबंधी सप्लीमेंट्स पर केंद्रित है। इसके उत्पाद विज्ञान-समर्थित सामग्रियों और पारदर्शी जानकारी पर आधारित हैं, जिससे ग्राहकों को दैनिक विटामिन के बारे में अधिक सूचित विकल्प चुनने में मदद मिलती है। स्वास्थ्य सेवा तथा खाद्य और पेय क्षेत्रों में काम करते हुए, Ritual वेलनेस-केंद्रित उत्पादों को टिकाऊपन और सुलभ पोषण पर ज़ोर के साथ जोड़ता है।
Customer Success Manager, Energy Commodities
Help energy-market clients adopt Vortexa’s satellite data platform, from onboarding through ongoing use and renewal. Support London-based EMEA accounts by connecting client goals with platform, API, and integration workflows.
विवरण
- Lead onboarding for new clients and users across Vortexa’s analytics platform and API integrations.
- Map account users and buying groups, tracking how they use Vortexa and where adoption can expand.
- Translate client goals and workflows in trading, chartering, analytics, and quantitative work into success plans, then review progress with champions quarterly.
- Monitor account health and usage, address retention risks early, and share evidence of value with Account Managers at least 120 days before renewals.
- Manage adoption and value across your accounts in partnership with each Account Manager.
- Understand how account users work with Vortexa across its platform, APIs, and MCP, and identify emerging needs and teams.
- Help users succeed and share changing client needs with the account team.
आवश्यकताएँ
- At least four years of experience in energy, commodities, or shipping markets, ideally working hands-on with market and vessel data as an analyst, trader, charterer, broker, or operator. Customer success or account management experience supporting technical, analytical users of a data product in these markets is also relevant.
- Experience in energy, commodities, or maritime markets, or with data or API products used by technical and analytical buyers.
- Technical fluency, or willingness to learn, to discuss APIs, data integrations, and how analyst teams consume data credibly.
- Ability to build trust with front-line users such as traders, analysts, and charterers, as well as senior decision-makers.
- Data-led approach to prioritising work with usage data and CRM, and demonstrating client value.
- Working knowledge of Python or SQL.
- Familiarity with AI tools, agents, or MCP in data workflows.
लाभ
- Flexible hybrid work, split between home and the office, with freedom to work where you are most productive.
- Join a diverse company advancing its technology beyond the cutting edge.
- Work with a motivated team of skilled colleagues committed to high standards.
- Ongoing opportunities to learn and explore new tools and technologies.
- Equity options for all Vortexa staff, with an emphasis on responsible ownership.
- A collaborative culture focused on working and achieving together.
- Private health insurance through Vitality to support your physical health.
- A global volunteering policy to help you contribute to good causes.