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Ritual is a health and wellness company focused on nutritional supplements designed to support everyday health routines. Its products center on science-backed ingredients and transparent information, helping customers make more informed choices about daily vitamins. Operating across healthcare and food and beverage, Ritual combines a wellness-focused product offering with an emphasis on sustainability and accessible nutrition.
Customer Success Manager, Commodities
Lead customer adoption, value realization, and retention for Vortexa’s satellite- and AI-powered energy market intelligence platform. Support commodity trading, shipping, and analytics users across U.S. accounts.
Description
- Create onboarding plans that accelerate time to value for new clients and users across the analytics interface, APIs, and integrations.
- Map users and buying centers within each account.
- Analyze user activity, usage patterns, and underserved desks, teams, or regions.
- Create success plans and use cases aligned with client goals and workflows in trading, chartering, analytics, and quantitative research.
- Review success plans and use cases with client champions each quarter.
- Track account health and usage, address risks early, and give the Account Manager a usage and value case at least 120 days before renewal.
- Work closely with each Account Manager as a unified account team while sharing insights into evolving client needs.
- Enable users and increase adoption and value across an assigned book of business.
Requirements
- At least four years of experience in energy, commodities, or shipping markets, ideally as an analyst, trader, charterer, broker, or operator working directly with market and vessel data.
- Customer success or account management experience supporting technical and analytical users of data products in energy, commodities, or shipping may also be considered.
- Experience in energy, commodities, or maritime markets, or with a data or API product used by technical and analytical buyers.
- Technical fluency, or the willingness to develop it, for discussions involving APIs, data integrations, and analyst data consumption.
- Ability to build credibility with front-line users such as traders, analysts, and charterers, as well as senior decision-makers.
- Data-driven approach using product usage data and CRM information to prioritize work and demonstrate customer value.
- Working knowledge of Python or SQL is preferred.
- Familiarity with AI tools, agents, or MCP in data workflows is preferred.
Benefits
- Stock options in a fast-growing business with significant potential.
- Energetic and diverse workplace.
- Open, collaborative, and supportive culture that values merit, creative thinking, and execution.
- Opportunity to work with AI-driven technology in a scale-up alongside commodity trading experts.
- 401(k) plan with up to 2% employer matching contributions from Vortexa.
- Private health insurance through Blue Cross Blue Shield.
- Dental and vision coverage through Guardian.
- Global volunteering policy supporting opportunities to contribute to the community.
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