Ritual
Ritual
Ritual este o companie de sănătate și wellness axată pe suplimente alimentare concepute pentru a susține rutinele de sănătate de zi cu zi. Produsele sale se bazează pe ingrediente susținute de dovezi științifice și pe informații transparente, ajutând clienții să facă alegeri mai bine informate în privința vitaminelor zilnice. Ritual activează în domeniile sănătății, alimentelor și băuturilor, combinând o gamă de produse orientată spre wellness cu un accent pe sustenabilitate și nutriție accesibilă.

Customer Success Manager, Commodities

Lead customer adoption, value realization, and retention for Vortexa’s satellite- and AI-powered energy market intelligence platform. Support commodity trading, shipping, and analytics users across U.S. accounts.

Descriere

  • Create onboarding plans that accelerate time to value for new clients and users across the analytics interface, APIs, and integrations.
  • Map users and buying centers within each account.
  • Analyze user activity, usage patterns, and underserved desks, teams, or regions.
  • Create success plans and use cases aligned with client goals and workflows in trading, chartering, analytics, and quantitative research.
  • Review success plans and use cases with client champions each quarter.
  • Track account health and usage, address risks early, and give the Account Manager a usage and value case at least 120 days before renewal.
  • Work closely with each Account Manager as a unified account team while sharing insights into evolving client needs.
  • Enable users and increase adoption and value across an assigned book of business.

Cerințe

  • At least four years of experience in energy, commodities, or shipping markets, ideally as an analyst, trader, charterer, broker, or operator working directly with market and vessel data.
  • Customer success or account management experience supporting technical and analytical users of data products in energy, commodities, or shipping may also be considered.
  • Experience in energy, commodities, or maritime markets, or with a data or API product used by technical and analytical buyers.
  • Technical fluency, or the willingness to develop it, for discussions involving APIs, data integrations, and analyst data consumption.
  • Ability to build credibility with front-line users such as traders, analysts, and charterers, as well as senior decision-makers.
  • Data-driven approach using product usage data and CRM information to prioritize work and demonstrate customer value.
  • Working knowledge of Python or SQL is preferred.
  • Familiarity with AI tools, agents, or MCP in data workflows is preferred.

Beneficii

  • Stock options in a fast-growing business with significant potential.
  • Energetic and diverse workplace.
  • Open, collaborative, and supportive culture that values merit, creative thinking, and execution.
  • Opportunity to work with AI-driven technology in a scale-up alongside commodity trading experts.
  • 401(k) plan with up to 2% employer matching contributions from Vortexa.
  • Private health insurance through Blue Cross Blue Shield.
  • Dental and vision coverage through Guardian.
  • Global volunteering policy supporting opportunities to contribute to the community.

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