Henry Schein is a global healthcare company serving medical and dental providers with products and services designed to support modern practice operations. Its offering spans practice management software, large equipment, and technology services, combining healthcare expertise with operational and digital solutions. Founded in 1932, Henry Schein continues to grow through innovation and strategic expansion across its global operations, with a focus on improving health and expanding access to care.
Customer Service Representative – German Market | Henry Schein, Waregem (Hybrid)
Manage outbound sales and dealer support for the German market at Henry Schein’s healthcare distribution business. Handle orders, complaints, logistics, customer administration, and Ceka account support.
Description
- Manage outbound activities for the German market
- Proactively contact prospective and inactive German- and German-speaking customers by phone, email, and other channels
- Present products, promotions, and services persuasively to build customer interest
- Develop prospect relationships and identify their needs to create sales opportunities
- Provide backup for German customer service, including order processing and administration
- Serve as the first point of contact for Ceka customers and coordinate mailbox activity, customer records, and order entry
- Follow up on complaints and transportation issues
- Contribute ideas for process improvements and clearer work instructions
- Track Ceka customer backorders and coordinate with purchasing colleagues
- Provide backup support for customer service serving Walloon customers
- Activate Ceka customers on the webshop and communicate promotions, offers, and product-range changes
- Work closely with the sales team to provide suitable customer solutions
- Meet commercial targets and continuously improve performance
Requirements
- Bachelor’s degree or equivalent experience
- Several years of experience in a customer service role
- Outbound or commercial experience is an advantage
- Excellent communication skills
- Fluent spoken and written English, Dutch, French, and German
- Additional languages are a plus
- Good working knowledge of Excel, including spreadsheets
- Results-driven and proactive approach to work
- Ability to work independently while contributing effectively to a team
- Strong customer focus and persuasive communication skills
Benefits
- Permanent employment contract
- Challenging role in an international environment that encourages creativity and entrepreneurship
- Support for a healthy work-life balance
- Pleasant, informal workplace with enthusiastic colleagues
- Home working available after the onboarding period, up to two days per week for a full-time contract
- Competitive salary with a bonus scheme
- Year-end bonus
- Eco vouchers
- Six additional leave days for a full-time contract, calculated pro rata
- Hospitalization insurance covering outpatient care
- Group insurance
- Meal vouchers
- Commuting allowance
- Lease a Bike
- Opportunities for personal development and career progression