Scania Group
Scania Group

Scania Group develops sustainable transport solutions across the transport, manufacturing, and automotive sectors. The company is evolving beyond its traditional identity as a truck manufacturer, combining vehicles with broader transport-focused solutions and pursuing innovation to support long-term change in the industry.

Scania Group places strong emphasis on its workforce, with an organizational culture that recognizes individual contributions and supports flexible ways of working. Its collaborative environment may appeal to professionals interested in contributing to the development of more sustainable transportation systems.

Customer Service Advisor – Scania, Hamilton

Join Scania’s Hamilton Aftersales Team in New Zealand, supporting commercial vehicle customers. Coordinate vehicle scheduling, workshop activity, documentation, invoicing, and customer communications.

Description

  • Join the Hamilton Aftersales Team
  • Partner with the Service Team to meet customer needs and expectations throughout the Scania experience
  • Communicate clearly and professionally with internal and external customers in writing and conversation
  • Schedule vehicles and keep customers informed of progress
  • Maintain accurate and complete documentation
  • Create work orders, assign workshop tasks, and process invoices
  • Support customers across Scania’s commercial vehicle and transport solutions

Requirements

  • Previous experience in the vehicle or transport industry is preferred
  • Prior experience working as a Customer Service Advisor
  • Solid knowledge of the transport, automotive, heavy vehicle, or parts industry
  • Experience with suppliers, purchasing, inventory, and logistics processes
  • Technical understanding of heavy vehicles, workshop operations, or aftermarket support
  • Strong communication and stakeholder management abilities
  • Excellent planning, organisation, and problem-solving skills
  • Proactive approach with a strong commitment to customer service and operational excellence
  • Full New Zealand working rights
  • Willingness to complete standard pre-employment checks, including medical and other background checks

Benefits

  • Eligibility for the annual company bonus scheme
  • Subsidised medical insurance
  • Inclusive, collaborative workplace with a strong team environment
  • Opportunities for career progression
  • Coaching and personal development support
  • Required travel of 0–25%

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