Castorama
Castorama
Castorama is a home improvement retailer serving DIY enthusiasts and professionals through its retail and eCommerce operations. As part of the Kingfisher Group, the company offers tools, materials, and practical home improvement solutions, alongside inspiration and educational resources that help customers plan and complete projects. Its large retail organization spans Europe and supports teams working across customer service, retail, digital commerce, and home improvement expertise.

Customer Relations Advisor at Castorama

Customer relations advisor at Castorama, a French home improvement retailer. Supports and coordinates customer projects with sales and logistics teams.

Description

  • Recommend Castorama services to customers
  • Act as the customer’s main contact and help move their project forward
  • Coordinate project services, focusing on quality, cost, and timelines
  • Manage customer relationships from the contractor’s pre-visit through the post-work satisfaction survey
  • Manage a customer portfolio
  • Check product availability
  • Work with sales and logistics teams to support customers’ home improvement projects

Requirements

  • A strong focus on customer service
  • Commercial awareness
  • Ability to work collaboratively
  • A thorough and well-organized approach

Benefits

  • Health insurance
  • Disability and life insurance
  • Works Council benefits
  • Relaxation areas
  • Meal vouchers after three months of employment
  • In-store product discount card after three months of employment
  • A close-knit, motivated team

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