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Pinnacle Treatment Centers, Inc.
Pinnacle Treatment Centers, Inc.
1,001 – 5,000 Employees
HealthcareSocial ImpactWellness
Pinnacle Treatment Centers, Inc. is a healthcare and wellness organization operating a nationwide network of addiction treatment facilities. Its programs address substance use disorders involving opioids, alcohol, methamphetamine, fentanyl, stimulants, and prescription drugs, as well as co-occurring mental health conditions. Care includes inpatient and outpatient treatment, detoxification, medication-assisted treatment, behavioral therapies, individual, group, and family counseling, trauma support, mindfulness, and complementary therapies. With more than 135 locations, the organization focuses on accessible, evidence-based recovery services and offers 24/7 admissions support. Pinnacle Treatment Centers, Inc. serves patients through insurance programs that include Medicaid and Medicare at its opioid treatment programs and maintains accreditations from CARF, AATOD, NABH, and RCPA.
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Community Relations Coordinator - North Carolina (Remote)

Lead referral development and territory growth for Pinnacle Treatment Centers’ North Carolina OTP/MAT services. Build healthcare and community partnerships, support admissions, and maintain compliant outreach across an assigned territory.

USUnited StatesNCNorth CarolinaRemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Drive growth and serve as the market lead for an assigned North Carolina state or multi-county territory within Pinnacle Treatment Centers’ OTP/MAT services.
  • Manage referral development, account relationships, admissions growth, brand visibility, and market insights across treatment centers in the assigned area.
  • Develop and maintain referral partnerships with courts, correctional facilities, hospitals, emergency departments, primary care practices, behavioral health providers, social services, community organizations, and related sources.
  • Conduct consumer outreach that increases brand awareness and helps reduce stigma.
  • Work closely with program directors, medical directors, and clinical teams to support reliable capacity, quality, and follow-through.
  • Meet referral sources in person while managing territory expansion and account retention.
  • Record field activities accurately in the CRM.
  • Organize territory accounts, set outreach priorities, and prepare call plans.
  • Address service issues raised by referral sources and sustain strong satisfaction.
  • Follow EKRA, the Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state referral regulations.
  • Safeguard patient confidentiality and provide accurate information about services, outcomes, and credentials.
  • Escalate suspected compliance issues, conflicts of interest, or inappropriate referral arrangements.
  • Travel locally throughout the assigned territory, including occasional overnight and multi-day trips for conferences, training, and coalition meetings.

Requirements

  • Bachelor’s degree in business, marketing, healthcare administration, or a related discipline, or an equivalent combination of education and relevant experience.
  • At least three to five years of experience in business development, sales, account management, or community outreach; behavioral health, substance use disorder treatment, healthcare, or related human services experience is preferred.
  • Proven ability to manage a defined territory or account portfolio with measurable growth or retention outcomes.
  • Professional referral network experience is strongly preferred.
  • Valid state driver’s license and an acceptable driving record.
  • Reliable personal vehicle.
  • Working knowledge of OTP and MAT clinical and regulatory practices, including methadone and buprenorphine treatment models.
  • Strong consultative selling and relationship-management capabilities.
  • Disciplined approach to territory planning and account prioritization.
  • Ability to independently manage a large, geographically distributed account portfolio.
  • Proficiency with CRM platforms such as Salesforce, Microsoft Office, and standard business communication tools.
  • Peer recovery specialist certification, CADC credential, or comparable substance use disorder certification is helpful but not required.
  • High school diploma or GED.
  • Driver’s license.

Benefits

  • Performance-based incentive opportunity linked to territory growth and account retention metrics.
  • Mileage reimbursement or vehicle allowance for travel within the territory.
  • Comprehensive benefits package.
  • 18 days of paid time off.
  • 401(k) plan with company match.
  • Discounted tuition and scholarship opportunities through Capella University.

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