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Thomson Reuters develops trusted content, data, and technology for professionals working in legal services, tax and accounting, international trade, risk management, insurance, consulting, and global news. Its portfolio includes legal research platforms, tax and accounting software, compliance and regulatory tools, and Reuters media services. By combining specialist expertise with investments in generative AI, Thomson Reuters helps law firms, corporations, tax professionals, and media organizations manage complex information, streamline workflows, and make better-informed decisions.
Client Relationship Representative – Eagan, Minnesota (Hybrid)
Manage legal print client relationships, retention, and account growth for Thomson Reuters. Collaborate with sales teams from the company’s hybrid Eagan, Minnesota workplace.
United States
Minnesota$49,700 – $92,300 / year
HybridFull-timeJuniorMiddleEnglish RequiredGeneralRepresentativeDescription
- Manage client relationships and execute account plans that strengthen partnerships, expand print and digital offerings, and improve loyalty
- Find business development opportunities across the assigned territory
- Work with sales representatives to advance business growth
- Support contract negotiations and renewals in pursuit of revenue goals and strategic priorities
- Resolve customer concerns with prompt, practical solutions
- Contribute to market analysis activities
- Provide customer and market insights to internal teams supporting strategy, services, and product development
- Record customer calls, orders, and case activity in the CRM system
- Comply with established policies and operating guidelines
- Contribute to revenue growth, client retention, and customer satisfaction
Requirements
- Bachelor’s degree in business administration, sales, or a related discipline
- At least two years of experience in client relationship management, account management, or a related area
- Proven ability to support client retention and growth
- Strong written and verbal communication abilities
- Customer-focused approach with excellent service skills
- Knowledge of the print and digital market landscape
- Adaptability to evolving market conditions and customer requirements
- Experience using CRM platforms such as Salesforce
- Experience using SAP
- Proficiency with Microsoft Office Suite
- Experience with contract renewals, negotiations, or territory-based account management is preferred
- Experience finding business development or account expansion opportunities is preferred
- Background in print, publishing, legal, or professional services is preferred
- Experience working with sales teams and other internal business partners is preferred
Benefits
- Flex My Way workplace policies designed to support work-life balance
- Ongoing learning and skills development through Grow My Way programs
- Paid leave
- Two company-wide Mental Health Days each year
- Access to the Headspace app
- Retirement savings options
- Tuition reimbursement
- Employee incentive programs
- Resources supporting mental, physical, and financial wellbeing
- Two paid volunteer days annually
- Health, dental, vision, disability, and life insurance programs
- 401(k) plan with company matching
- Paid vacation, sick, and safe time off
- Paid holidays, including two company Mental Health Days
- Parental leave
- Sabbatical leave
- Optional hospital, accident, and sickness insurance
- Optional life and AD&D insurance
- Flexible Spending Accounts and Health Savings Accounts
- Fitness reimbursement
- Employee Assistance Program
- Group Legal Identity Theft Protection benefit
- Access to a 529 Plan
- Commuter benefits
- Adoption and Surrogacy Assistance
- Employee Stock Purchase Plan
- Flexible, supportive benefits and wellbeing programs
- Potential eligibility for an annual bonus tied to enterprise and individual performance
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