Cross Insurance is a family-owned, independent insurance agency serving individuals, employers, and businesses across the Northeast. Founded in 1954, the company has grown to more than 40 branches and over 1,100 employees, expanding its regional presence through the acquisition of more than 150 insurance operations. Its services include personal insurance, employee benefits, commercial insurance, and financial services. Cross Insurance is also recognized as a leading insurance broker in Massachusetts and serves as the official insurance broker for several professional sports teams in New England.
Claim Advocate I (Hybrid) – Shelton, Connecticut
Support personal and commercial insurance claims for Cross Insurance in a hybrid Shelton-based role. Process claim records, coordinate with carriers and clients, and help move claims toward resolution.
United States
Connecticut$55,000 – $65,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAdvocateGeneralDescription
- Handle incoming personal and commercial insurance claims.
- Enter claim details accurately in agency management systems and carrier portals.
- Record claim activity, communications, and status changes promptly and thoroughly.
- Report claims to insurance carriers and confirm proper claim setup.
- Follow up with clients, adjusters, carriers, and third parties for needed information and documents.
- Track open claims and communicate regularly to support timely resolution.
- Answer client questions about claim procedures and status.
- Check claim documents for completeness and accuracy.
- Maintain electronic claim files and records according to agency standards.
- Provide administrative and claims-related support to Claims Advocates and management.
- Organize daily tasks to meet deadlines and service expectations.
- Work with account managers, producers, and agency staff to deliver client service.
- Build knowledge of personal and commercial insurance coverage and claims practices.
- Manage auto glass claims, coordinating timely responses and closure with carriers.
Requirements
- Bachelor’s degree in business, insurance, communications, or a related discipline.
- Strong ability to organize work and manage time effectively.
- Clear and effective verbal and written communication skills.
- Ability to handle competing priorities in a fast-paced setting.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Careful attention to detail with a consistent focus on accuracy.
- Customer-oriented approach with a positive, professional manner.
- Obtain an adjuster’s license within the first 90 days.
- Previous customer service, administrative, or insurance experience is preferred.
- Interest in professional development and a long-term insurance career is preferred.