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Markel
Markel
1,001 – 5,000 Employees
H1B Visa SponsorB2BFinanceInsurance
Markel is a global specialty insurance company serving businesses, individuals, brokers, agents, and wholesale markets. Its portfolio spans commercial and personal coverage, including workers’ compensation, errors and omissions, general liability, property, accident medical, marine, equine mortality, surety, pollution liability, excess and surplus lines, and event, bicycle, and powersports insurance. Markel operates across the United States, Bermuda, and international markets, with online platforms that help customers and producers manage policies, payments, and claims.
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Chief Operations Officer, Wholesale & Specialty Insurance – Chicago Onsite

Lead Markel’s wholesale and specialty insurance operating model, technology, data, and transformation agenda. Improve underwriting productivity, broker service, operational performance, and growth outcomes.

USUnited StatesILIllinoisNYNew YorkTXTexas
$317,000 – $387,000 / year
On-siteFull-timeLeadEnglish RequiredChief Operating Officer

Description

  • Direct the Wholesale & Specialty operating model across regions, underwriting support, service, and workflow
  • Define a progressive, AI-enabled vision for future operations
  • Lead transformation programs that improve speed, quality, and expense ratio
  • Establish organizational clarity, decision rights, and consistent processes
  • Oversee the federated Wholesale & Specialty technology organization
  • Own the IT roadmap in partnership with enterprise architecture
  • Modernize underwriting, workflows, portals, automation, and AI-enabled capabilities
  • Improve data access, management information, analytics support, and performance visibility
  • Advance underwriting productivity, broker and underwriter usability, digital trading, small-risk automation, operational SLAs, and service results
  • Lead operations leadership meetings and jointly manage IT and operations prioritization forums
  • Coordinate underwriting, claims, operations, IT, HR, and finance
  • Prepare materials for quarterly business reviews, regional P&L discussions, and reserving meetings
  • Develop an integrated, high-performing Operations, IT, and Data organization
  • Coach and develop operational and technology leaders
  • Foster empowerment, pace, and continuous improvement

Requirements

  • Bachelor’s degree in business administration, insurance, information technology, or a related discipline
  • At least 10 years of progressive leadership experience in insurance operations, particularly wholesale and specialty insurance
  • Deep knowledge of underwriting processes and information technology systems
  • AI fluency spanning high-value use-case identification, risk governance, and the scaling of AI-enabled workflows across operations and underwriting
  • Senior-level experience leading and owning large-scale organizational change
  • Strong understanding of insurance business plans and growth objectives
  • Ability to anticipate external trends and foster creativity and innovation across operations
  • Confidence influencing senior leadership and coordinating multiple stakeholder groups
  • Demonstrated success improving process efficiency and establishing process excellence
  • Ability to coach, mentor, and inspire people throughout the organization
  • US work authorization is required
  • Markel does not offer visa sponsorship for this position now or in the future

Benefits

  • Choice of multiple health, dental, and vision insurance plans
  • Optional life, disability, and AD&D insurance coverage
  • 401(k) plan with employer matching contributions
  • Employee Stock Purchase Plan
  • Paid time off
  • Company holidays and floating holidays
  • Parental leave
  • 65% incentive opportunity
  • 35% long-term incentive

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