MUSEUM OF ICE CREAM is an experiential hospitality and entertainment company that turns ice cream into an immersive visitor experience. Its destinations combine museum-style storytelling, theme-park-inspired playscapes, desserts, cocktails, and retail, with attractions including the signature sprinkle pool and more than 14 interactive installations. Operating in cities such as New York City, Chicago, Austin, Miami, Boston, and Singapore, the company brings together hospitality, food and beverage, travel, and creative experience design to create playful destinations shaped by local culture. Its jobs may appeal to people interested in building guest experiences, operating high-energy venues, and developing products and environments around a distinctive consumer brand.
Chief of Staff — Los Angeles (Hybrid) | Museum of Ice Cream
Chief of Staff partnering with the CEO to turn strategic priorities into execution, operating systems, and cross-functional initiatives. The role also provides temporary Revenue Operations support for Museum of Ice Cream’s multi-site experiential business.
Description
- Act as the CEO’s strategic partner by converting priorities into structured plans, clear ownership, and measurable results.
- Establish and manage the CEO’s operating cadence, including weekly priorities, executive follow-ups, decision tracking, and board and investor preparation.
- Direct major cross-functional initiatives, including market launches and broader organizational priorities.
- Develop executive briefings, board materials, and communications; join critical meetings and drive decisions through implementation.
- Create and maintain dashboards, trackers, decision records, meeting cadences, and accountability systems.
- Spot incomplete, fragmented, or outdated processes and develop scalable improvements.
- Collaborate with Operations Excellence and the executive team to bring consistency to project delivery.
- Drive complex, urgent, and high-priority special projects from definition through completion.
- Provide approximately eight months of interim Revenue Operations support during a leadership gap, sustaining reporting, coordination, and initiative follow-through.
- Work with Revenue and Site Operations across ticketing, food and beverage, retail, and events initiatives.
- Oversee the CEO’s outsourced executive assistant, including prioritization, quality control, scheduling, and travel coordination.
- Act as a trusted gatekeeper for information, meetings, and incoming requests.
Requirements
- Live in Los Angeles or be willing to relocate there, with flexibility for extensive travel alongside the CEO.
- Have at least five years of post-MBA experience or at least ten years of relevant experience without a graduate degree.
- Bring experience from a top-tier operating, management consulting, investment banking, or legal environment.
- Management consulting experience at McKinsey, Bain, BCG, or a comparable firm is strongly preferred; JD candidates with broad operational experience are also encouraged to apply.
- Demonstrate success moving complex, cross-functional initiatives from concept to completion.
- Bring a strong systems and process mindset, including experience building infrastructure that supports scale.
- Exercise excellent judgment when determining which matters require the CEO’s attention.
- Communicate exceptionally well in writing and conversation.
- Lead collaboratively with humility and influence effectively without formal authority.
- Work comfortably amid ambiguity, rapid change, and shifting business priorities.
Benefits
- Competitive compensation
- Annual bonus opportunity
- 401(k) plan
- Stock options
- Paid time off and sick leave
- Dental coverage
- Health coverage
- Vision coverage
- Perks such as ClassPass, commuter discounts, an employee assistance program, and unlimited ice cream
- Employee development opportunities
- 16 complimentary museum tickets annually for friends and family, plus free admission for the employee
- 50% discount on retail products
- Opportunities for advancement within the organization