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Twilio
Twilio
5,001 – 10,000 Employees
H1B Visa SponsorAPIB2B
Twilio provides cloud communications infrastructure that helps developers and businesses build customer engagement features directly into their applications. Its APIs support voice, text messaging, chat, video, and email, giving organizations access to multiple communication channels through software rather than separate systems. Founded in 2008, Twilio operates in the API and B2B technology sectors and has a global presence with a workforce of approximately 5,001–10,000 employees. The company’s careers profile is relevant to candidates interested in developer platforms, communications technology, and enterprise software.
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Billing Operations Analyst

Manage customer billing, revenue reporting, and financial controls for Twilio’s global communications platform. Support month-end close and investigate complex billing issues.

MXMexicoHybridFull-timeJuniorEnglish RequiredSpanish RequiredOperations
ERPOracle

Description

  • Maintain the Revenue Team’s customer email inbox and respond to customer and external inquiries.
  • Set up customers in Twilio’s billing and financial ERP systems.
  • Prepare large raw datasets for customer billing reports and inquiries.
  • Support month-end close, recurring billing, approvals, customer credits, revenue-related balance sheet analysis, and ad hoc financial reports.
  • Help develop and implement financial controls and revenue and invoicing processes.
  • Take part in internal and external audits.
  • Resolve billing inquiries and investigate customer issues independently.
  • Provide the Sales team with detailed analysis of customer issues.
  • Use Excel to manipulate and analyze large datasets.
  • Explain complex issues through Slack, Salesforce, and calls.
  • Meet team service-level agreements in a fast-paced environment.
  • Work with other teams to address the root causes of customer issues.
  • Provide support to other Billing Operations teams as requested.

Requirements

  • Substantial experience in billing, revenue, or order-to-cash operations.
  • Demonstrated problem-solving, interpersonal, and communication abilities.
  • Experience with Oracle, Zuora, and Salesforce is beneficial but not required.
  • Experience processing high transaction volumes with strong attention to detail.
  • Advanced Excel skills, including pivot tables and VLOOKUPs, and ability to work with very large raw datasets.
  • One to three years of experience in an operations role.
  • Availability for periodic weekend work.
  • A tertiary qualification in accountancy, finance, or a business-related field, or equivalent experience.
  • Proficiency in Spanish and English.
  • Based in Mexico City, Mexico.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Support for employee volunteering and donations.

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