Twilio
Twilio
5,001 – 10,000 कर्मचारी
H1B वीज़ा प्रायोजकAPIB2B
Twilio क्लाउड संचार अवसंरचना प्रदान करता है, जो डेवलपर्स और व्यवसायों को अपने एप्लिकेशन में सीधे ग्राहक जुड़ाव की सुविधाएँ बनाने में मदद करती है। इसके API वॉइस, टेक्स्ट मैसेजिंग, चैट, वीडियो और ईमेल का समर्थन करते हैं, जिससे संगठनों को अलग-अलग प्रणालियों के बजाय सॉफ़्टवेयर के माध्यम से कई संचार चैनलों तक पहुँच मिलती है। 2008 में स्थापित Twilio, API और B2B प्रौद्योगिकी क्षेत्रों में काम करता है और लगभग 5,001–10,000 कर्मचारियों के साथ वैश्विक स्तर पर मौजूद है। कंपनी का करियर प्रोफ़ाइल डेवलपर प्लेटफ़ॉर्म, संचार प्रौद्योगिकी और एंटरप्राइज़ सॉफ़्टवेयर में रुचि रखने वाले उम्मीदवारों के लिए प्रासंगिक है।

Billing Operations Analyst

Manage customer billing, revenue reporting, and financial controls for Twilio’s global communications platform. Support month-end close and investigate complex billing issues.

विवरण

  • Maintain the Revenue Team’s customer email inbox and respond to customer and external inquiries.
  • Set up customers in Twilio’s billing and financial ERP systems.
  • Prepare large raw datasets for customer billing reports and inquiries.
  • Support month-end close, recurring billing, approvals, customer credits, revenue-related balance sheet analysis, and ad hoc financial reports.
  • Help develop and implement financial controls and revenue and invoicing processes.
  • Take part in internal and external audits.
  • Resolve billing inquiries and investigate customer issues independently.
  • Provide the Sales team with detailed analysis of customer issues.
  • Use Excel to manipulate and analyze large datasets.
  • Explain complex issues through Slack, Salesforce, and calls.
  • Meet team service-level agreements in a fast-paced environment.
  • Work with other teams to address the root causes of customer issues.
  • Provide support to other Billing Operations teams as requested.

आवश्यकताएँ

  • Substantial experience in billing, revenue, or order-to-cash operations.
  • Demonstrated problem-solving, interpersonal, and communication abilities.
  • Experience with Oracle, Zuora, and Salesforce is beneficial but not required.
  • Experience processing high transaction volumes with strong attention to detail.
  • Advanced Excel skills, including pivot tables and VLOOKUPs, and ability to work with very large raw datasets.
  • One to three years of experience in an operations role.
  • Availability for periodic weekend work.
  • A tertiary qualification in accountancy, finance, or a business-related field, or equivalent experience.
  • Proficiency in Spanish and English.
  • Based in Mexico City, Mexico.

लाभ

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Support for employee volunteering and donations.

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