Remote Call Center Sales Representative – Claro Upgrades
Grupo A365Work remotely from Peru advising Claro customers and selling service upgrades. No prior call center experience is required; paid training and unlimited commissions are offered.
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Founded in 1959, FCCI Insurance Group provides commercial property and casualty insurance through a network of independent agents. Its coverage spans agribusiness, commercial auto and property, general liability, workers’ compensation, surety, umbrella, inland marine, excess and surplus, and professional errors and omissions. FCCI also offers risk control and claims handling to support businesses as they protect their people and property.
Billing Coordinator at FCCI Insurance Group (Hybrid)
Manage billing inquiries, transactions, cancellations, and reinstatements for FCCI Insurance Group’s property and casualty insurance operations. Support policyholders, agents, and internal teams across billing and related functions.
Description
- Respond to customer billing questions and support billing operations for property and casualty insurance policies
- Keep billing accurate and timely while following company standards
- Act as a first point of contact for internal and external customers
- Answer billing inquiries and process transactions
- Support policyholder and agency billing, premium audit, claims, underwriting, and other teams
- Review billing activity and process disbursements
- Apply payments and pause cancellations when appropriate
- Investigate and resolve billing discrepancies
- Assess policy cancellations and reinstatements, including reinstatements after nonpayment
- Work with underwriting and other teams on complex billing matters, including payment plans, reinstatement approvals, cancellation exceptions, and account-specific issues
- Research and resolve account concerns
- Explain billing requirements and available payment options
- Use sound judgment to support positive customer experiences and company goals
Requirements
- An associate degree is preferred; relevant experience and willingness to learn are also considered
- At least two years of experience in billing, accounts receivable, or a related insurance role; property and casualty experience is preferred
- Experience with agency-billed and direct-billed processes is strongly preferred
- Excellent customer service and communication skills
- Strong analytical, research, and problem-solving skills
- Ability to manage competing priorities and deadlines in a fast-paced setting
- Working knowledge of basic accounting principles
- Strong computer skills and ability to navigate business systems
- Ability to review account activity, interpret billing guidelines, and make sound business decisions
- Ability to address complex billing, policy, cancellation, and reinstatement matters
- Track record of building effective relationships and supporting other departments to improve organizational efficiency and business outcomes
- Collaborative approach and ability to work with underwriting and other teams to resolve customer and account concerns
- All positions require a pre-employment drug screen
Benefits
- Flexible work environment
- Paid family leave
- Competitive paid time off and holidays
- Recognition and bonus programs
- Medical, vision, dental, and life insurance
- Employee referral bonus
- Paid volunteer time
- 401(k) match and profit sharing
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