Înființată în 1959, FCCI Insurance Group oferă asigurări pentru proprietăți comerciale și răspundere civilă printr-o rețea de agenți independenți. Acoperirile sale includ afaceri agricole, autovehicule și proprietăți comerciale, răspundere civilă generală, compensații pentru lucrători, garanții, asigurare-umbrelă, asigurări pentru transporturi interne, acoperiri excedentare și suplimentare, precum și răspundere profesională pentru erori și omisiuni. FCCI oferă și servicii de control al riscurilor și gestionare a daunelor, sprijinind companiile în protejarea angajaților și bunurilor lor.
Billing Coordinator at FCCI Insurance Group (Hybrid)
Manage billing inquiries, transactions, cancellations, and reinstatements for FCCI Insurance Group’s property and casualty insurance operations. Support policyholders, agents, and internal teams across billing and related functions.
Descriere
- Respond to customer billing questions and support billing operations for property and casualty insurance policies
- Keep billing accurate and timely while following company standards
- Act as a first point of contact for internal and external customers
- Answer billing inquiries and process transactions
- Support policyholder and agency billing, premium audit, claims, underwriting, and other teams
- Review billing activity and process disbursements
- Apply payments and pause cancellations when appropriate
- Investigate and resolve billing discrepancies
- Assess policy cancellations and reinstatements, including reinstatements after nonpayment
- Work with underwriting and other teams on complex billing matters, including payment plans, reinstatement approvals, cancellation exceptions, and account-specific issues
- Research and resolve account concerns
- Explain billing requirements and available payment options
- Use sound judgment to support positive customer experiences and company goals
Cerințe
- An associate degree is preferred; relevant experience and willingness to learn are also considered
- At least two years of experience in billing, accounts receivable, or a related insurance role; property and casualty experience is preferred
- Experience with agency-billed and direct-billed processes is strongly preferred
- Excellent customer service and communication skills
- Strong analytical, research, and problem-solving skills
- Ability to manage competing priorities and deadlines in a fast-paced setting
- Working knowledge of basic accounting principles
- Strong computer skills and ability to navigate business systems
- Ability to review account activity, interpret billing guidelines, and make sound business decisions
- Ability to address complex billing, policy, cancellation, and reinstatement matters
- Track record of building effective relationships and supporting other departments to improve organizational efficiency and business outcomes
- Collaborative approach and ability to work with underwriting and other teams to resolve customer and account concerns
- All positions require a pre-employment drug screen
Beneficii
- Flexible work environment
- Paid family leave
- Competitive paid time off and holidays
- Recognition and bonus programs
- Medical, vision, dental, and life insurance
- Employee referral bonus
- Paid volunteer time
- 401(k) match and profit sharing