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GoodLife Fitness
GoodLife Fitness
HealthcareHospitalityTravel
GoodLife Fitness is a Canadian fitness club chain founded in 1979 that helps members pursue healthier lifestyles through personal training, group fitness classes, and broader health and wellness services. Its large organization supports career opportunities across club operations, member services, management, sales, and related functions, with a stated focus on diversity, inclusion, and community engagement.
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Administrative Associate (Term) – Remote in Canada

GoodLife Fitness is seeking a remote Administrative Associate in Canada to manage refunds, receipts, cash requests, and member account adjustments. The role supports accurate club-management records and coordinates with members, Member Experience, and Accounting teams.

CACanada
$39,000 – $45,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAdministrative Assistant

Description

  • Review and approve daily bank and cheque refund requests
  • Process returned or voided refund cheques each month
  • Provide Member Experience with information needed to verify member details and handle requests
  • Validate and process daily salesperson-change requests
  • Manage cash-management tickets from clubs, Member Experience, and Accounting
  • Work with Accounting to confirm payments and resolve outstanding balances
  • Investigate and process manual receipt requests
  • Submit and send requests on behalf of members who cannot complete them independently
  • Correct inaccurate or incomplete entries in Exerp
  • Investigate and verify account cleanups, then apply manual adjustments according to legal contracts, company policies, and financial reconciliation requirements
  • Coordinate Receipt and Privacy Officer requests with members

Requirements

  • Secondary school diploma or equivalent, plus accounting, computer administration, or office experience
  • Demonstrated ability to work independently and collaboratively within a team
  • Strong planning and problem-solving abilities
  • Able to manage multiple tasks, build relationships, persevere, and adapt
  • Working knowledge of Microsoft Excel, Word, and Outlook
  • Customer-service orientation with flexibility and a willingness to learn and develop
  • Able to prioritize assignments and incoming requests
  • Self-motivated and able to work with minimal direction
  • Effective contributor in a team environment
  • Understanding of the organization’s goals and objectives
  • Consistent ability to handle information confidentially
  • Willingness to understand and support the company culture

Benefits

  • Ongoing training and development to support a long-term career
  • Opportunities for career progression
  • Competitive total rewards package
  • Free Performance Fitness membership
  • Energetic and enjoyable workplace atmosphere

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