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PointClickCare
PointClickCare
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
PointClickCare is a healthcare technology company that develops cloud-based software for care collaboration and financial management. Its platform brings together clinical and operational data to support smoother care transitions, medication-order management, compliance, and more efficient workflows. The company serves skilled nursing facilities, senior living communities, and other healthcare providers, helping care teams turn information from disconnected systems into actionable insights that can improve patient outcomes and financial performance.
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Accounts Receivable Escalations Analyst at PointClickCare

Handle escalated receivables through collection notices, account reconciliation, and payment solutions. Support recovery across customer portfolios and coordinate with internal teams.

CACanada
$56,000 – $62,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccounts Receivable

Description

  • Prepare collection notices for Senior Care, QuickMar, Pharmacy, and other accounts.
  • Investigate customer account situations.
  • Keep accurate files and correspondence for escalated accounts.
  • Update the AR Escalations Manager and management on account status.
  • Help develop payment plans and resolve outstanding balances.
  • Coordinate communications about escalated accounts with internal teams and customers.
  • Support collections for a portfolio of low-dollar customer accounts.
  • Respond to customer questions about collections, payment actions, and invoices.
  • Research accounts and reconcile balances to identify billing issues.
  • Prepare monthly account summaries and analyses.
  • Gather invoice copies, credits, and details of unapplied payments.
  • Prepare and reconcile accounts, unapplied credit balances, and credit notes.
  • Coordinate monthly pre-authorized payments with customers and the Payments team.
  • Join customer and internal partner calls to help recover overdue invoices.
  • Help onboard new team members and coordinate co-op assignments.
  • Handle additional tasks that support AR Escalations and AR Digital team goals.

Requirements

  • Prior finance experience is required.
  • Accounts receivable experience is preferred.
  • Use sound judgment when handling confidential information and financial transactions.
  • Bring strong diplomacy, negotiation, and conflict resolution skills.
  • Manage reconciliations accurately, with careful attention to detail.
  • Communicate effectively in writing and conversation.
  • Work effectively across functions.
  • Show experience supporting change in a fast-paced workplace.
  • Have experience coaching in a diverse team and business-to-business setting.
  • Apply sound analytical, planning, prioritization, and execution skills.
  • Use computers confidently, including Microsoft Word and Excel.
  • An understanding of the US healthcare system is an asset.
  • Live within commuting distance of the specified office.

Benefits

  • Benefits begin on the first day.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness programs and resources.
  • Parental and caregiver leave.
  • Fertility and adoption support.
  • Ongoing development support program.
  • Employee assistance program.
  • Allyship and inclusion communities.
  • Employee recognition.
  • Bonus.
  • Eligible for overtime.
  • Flexible arrangements for hybrid roles.
  • In-office events and team meetings.

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