Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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Miratech एक वैश्विक आईटी सेवाएँ और परामर्श कंपनी है, जो डिजिटल परिवर्तन के क्षेत्र में उद्यमों के साथ काम करती है। इसकी सेवाओं में आउटसोर्सिंग, सॉफ़्टवेयर विकास और पेशेवर सेवाएँ शामिल हैं। कंपनी उद्यम स्तर पर सेवाएँ प्रदान करने की क्षमता को स्टार्ट-अप नवाचार से जुड़ी अनुकूलनशीलता के साथ जोड़ती है। 1989 में स्थापित Miratech, B2B परामर्श और SaaS से संबंधित प्रौद्योगिकी कार्यों के क्षेत्र में सक्रिय है तथा उन संगठनों को सॉफ़्टवेयर विशेषज्ञता और प्रौद्योगिकी सेवाएँ प्रदान करती है जिन्हें इनकी आवश्यकता होती है।
Senior Organisational Design Consultant
Design operating models, RACI matrices and roles for knowledge management and AI-enabled work with Miratech’s enterprise transformation clients. This part-time project engagement is part of a full-time consulting role.
विवरण
- Document the current organisation across tax, individual enquiries and business enquiries.
- Map the teams, roles, reporting lines and capacity involved in creating and maintaining knowledge.
- Identify who handles content work and estimate the time it takes.
- Compare the current organisation with the target knowledge management operating model to identify gaps.
- Surface capability and capacity shortfalls, unclear ownership, single points of failure and informal content work.
- Create a named-role RACI matrix for the full content lifecycle.
- Define the target knowledge management operating model and assess centralised, federated and hybrid approaches.
- Develop role profiles and resourcing needs for knowledge management and AI-era positions.
- Draft job descriptions, competencies, effort estimates and classification guidance.
- Plan the transition and change approach, covering staffing, training, communications and risks.
- Coordinate the governance workstream with the organisational model in collaboration with the Senior Business Consultant.
आवश्यकताएँ
- At least eight years of experience in organisational design, operating model design, workforce planning or organisational effectiveness consulting.
- A track record of delivering organisational design materials adopted by a client, such as RACI matrices, target operating models, role profiles and transition plans.
- Experience shaping an operating model for a function spanning multiple business units with shared or disputed ownership.
- Strong engagement skills with director-level and executive stakeholders.
- Ability to contribute effectively to a focused, part-time engagement alongside a broader consulting team.
- Eligibility to obtain and maintain Government of Canada security clearance.
- Experience designing an operating model for a knowledge management, content or digital service function is preferred.
- Contact centre or shared services operating model experience is preferred, especially where AI or automation has changed agent work and supporting roles.
- A Prosci or CCMP change management credential, or an organisational development qualification, is preferred.
- English and French bilingualism is preferred.
लाभ
- Compensation and benefits package that includes health insurance, language courses and a relocation program.
- Professional development through certification, mentoring and talent investment programs, internal mobility and internships.
- Work on impactful projects for leading global clients.
- An inclusive, supportive workplace with open communication.
- Regular company social and team-building events.
- Sustainability initiatives covering IT education, community empowerment, fair business practices, environmental sustainability and gender equality.
- Equal opportunity employment.
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