Coupa Software
Coupa Software
Coupa Software ऐसे बिज़नेस स्पेंड मैनेजमेंट समाधान विकसित करता है, जो संगठनों को खरीद, वित्त, आपूर्ति श्रृंखला और आईटी पर होने वाले खर्च का प्रबंधन करने में मदद करते हैं। इसका प्लेटफ़ॉर्म इनवॉइसिंग, भुगतान, व्यय प्रबंधन, आपूर्तिकर्ता संबंध प्रबंधन और आपूर्ति श्रृंखला सहयोग की सुविधाएँ प्रदान करता है। यह एआई और डेटा संबंधी अंतर्दृष्टियों को मिलाकर बचत के अवसरों की पहचान करने, अनुपालन बेहतर बनाने और परिचालन जोखिम कम करने में सहायता करता है। Coupa ऑटोमोटिव, स्वास्थ्य सेवा, रिटेल, लॉजिस्टिक्स और कंसल्टिंग सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ प्रदान करता है। इसका साझेदार और ग्राहक समुदाय अधिक कुशल और सुदृढ़ व्यावसायिक संचालन पर केंद्रित है।

Senior Collections Associate, Pune (Hybrid)

Manage complex, high-value customer receivables for Coupa’s spend management platform. Lead collections, resolve disputes, maintain forecasts, and improve processes.

विवरण

  • Manage a portfolio of high-value, complex customer accounts and lead collections from start to finish.
  • Contact customers by phone, email, and video to resolve overdue balances and disputes.
  • Work with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues.
  • Handle escalations with sales leaders and customer stakeholders.
  • Keep collections forecasts, aging reports, and cash application records accurate.
  • Find ways to reduce Days Sales Outstanding and bad debt exposure.
  • Use Oracle, Tesorio, or similar platforms to manage workflows, monitor account status, and report portfolio health.
  • Assist with accounts receivable close activities at month-end and quarter-end.

आवश्यकताएँ

  • At least five years of experience in collections.
  • Collections experience in SaaS, FMCG, or financial services is preferred.
  • A demonstrated record of engaging senior sales managers to resolve account issues.
  • Strong written and verbal communication skills.
  • Confidence and professionalism in negotiations.
  • Ability to independently manage a complex, high-value portfolio.
  • Strong attention to detail, organization, and time management.
  • Experience with Oracle, Tesorio, or comparable platforms.
  • Ability to work in a hybrid arrangement in Pune, India.

लाभ

  • Two designated company-wide paid wellness days each year.
  • A paid day off on your birthday or another day of your choice during your birthday month.
  • 40 hours of paid Volunteer Time Off per year.
  • Free, confidential Employee Assistance Program counseling and resources, available 24/7/365.
  • Business travel protection covering medical needs, safety, pre-trip planning, and emergencies.
  • Cash referral bonuses for successful referrals.
  • Comprehensive medical and dental insurance, depending on location.
  • Retirement or pension plans, depending on location.
  • Life or accident protection, depending on location.

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