ASP- America's Swimming Pool Company is a franchised pool service and construction company serving residential and commercial customers. Founded in 2002, it works through locally owned franchise locations to provide pool cleaning, repairs, maintenance plans, remodeling, resurfacing, and new inground pool construction. Its technicians deliver scheduled service with technology-enabled updates, while customized maintenance plans support homeowners and commercial property managers. The company also takes part in clean-water charitable initiatives.
Operations Coordinator, Scheduling and Customer Service
Coordinate technician schedules and customer service for America's Swimming Pool Company, a pool maintenance and repair franchise. Manage work orders, service updates, and operational processes.
Tavsif
- Plan daily schedules for pool service and repair technicians
- Manage work orders, appointments, and follow-up tasks
- Keep customers informed about service needs, schedules, and updates
- Coordinate with technicians to clarify job requirements and priorities
- Track each job from the customer’s initial request through completed service
- Partner with the administrative team to resolve issues and improve processes
- Keep scheduling and customer management systems accurate and up to date
- Own a key part of operations and help improve systems
Talablar
- Bring exceptional organization and attention to detail
- Balance competing priorities while keeping track of details
- Communicate clearly and professionally
- Show initiative and follow through on tasks
- Use sound judgment and recognize when to ask for help
- Learn new technology and work across multiple software systems
- Work effectively as part of a team
- Stay calm and focused on solutions under pressure
- Experience in scheduling, dispatch, service coordination, or home services is a plus
- Pool industry experience is not required
- Be willing to complete a background check in accordance with local law and regulations
- Be proficient with Microsoft Suite
Imtiyozlar
- Dental insurance
- Health insurance
- Vision insurance
- Flexible work-from-home options
- Opportunity to contribute, take ownership, and grow with the company