Finnet bizneslar va moliya institutlari uchun moliyaviy infratuzilma ishlab chiqadigan Braziliya fintech kompaniyasidir. 2003-yilda tashkil etilgan kompaniya korxonalarni yirik banklar bilan bog‘laydigan hamda ko‘p xizmatli internet-banking, risklarni boshqarish, avtomatlashtirilgan hisob-kitob va real vaqt rejimida tranzaksiyalarni kuzatishni qo‘llab-quvvatlaydigan Open Finance platformasi orqali kreditorlik va debitorlik hisoblarini boshqarishni soddalashtirishga e’tibor qaratadi. Uning faoliyati moliyaviy avtomatlashtirish yordamida biznes tranzaksiyalarini samaraliroq va xavfsizroq qilishga qaratilgan; kompaniyadagi imkoniyatlar B2B moliyaviy texnologiya mahsulotlari va operatsiyalari asosida shakllanadi.
Mid-Level Customer Success Analyst
Manage B2B customer adoption, retention, and satisfaction at Finnet, a provider of financial management, payment, and banking integration technology.
Tavsif
- Oversee mid-value customer accounts in the Silver and Bronze segments.
- Manage post-sale relationships to strengthen product adoption, engagement, and perceived value.
- Monitor account health, Health Scores, and product usage and traffic.
- Spot early risk indicators and take preventive action.
- Lead follow-up meetings, regular check-ins, and account action plans.
- Coordinate onboarding and adoption with PMO and Product teams to speed time to value.
- Identify churn risks and support customer recovery and retention plans.
- Coordinate with Support, Product, and Sales to address customer needs, escalating critical issues when necessary.
- Track and report portfolio KPIs, including adoption, churn, NPS, CSAT, and training engagement.
- Help develop and improve Customer Success processes and routines.
- Work with Sales, Product, Projects/PMO, Support, and Finance.
Talablar
- Undergraduate degree completed or in progress in Business Administration, Technology, Marketing, Economics, or a related discipline.
- Customer Success, customer experience, or project management certifications or coursework are an advantage.
- Intermediate to advanced Excel proficiency.
- Power BI experience is preferred.
- Familiarity with Microsoft 365 tools, including Teams, Outlook, and SharePoint or OneDrive.
- Experience with project or opportunity management tools such as Monday.com, and with ticketing or CRM systems, is preferred.
- Strong analytical and organizational skills, including the ability to interpret KPIs and manage routines.
- Clear written and verbal communication with strong interpersonal skills.
- Consultative approach and a focus on solving problems.
- Organized and proactive, with the ability to manage multiple accounts at once.
- Collaborative and resilient, with empathy and strong relationship skills.
- Prior experience in Customer Success, Account Management, consultative support, or B2B customer service, preferably in technology, SaaS, or financial services.
- Experience managing customer portfolios and relationships with multiple stakeholders.
- Experience tracking customer engagement, product adoption, and satisfaction measures such as NPS and CSAT.
- Experience with customer journeys, onboarding, and structured action plans is preferred.
Imtiyozlar
- Meal and/or food allowance.
- Transportation allowance or mobility support.
- Health and dental insurance.
- Life insurance.
- Wellness program or psychological support.
- Birthday leave.
- Support for education, including courses, certifications, and training.
- Professional development programs and career planning.
- Collaborative workplace with recognition and team events.
- Hybrid and flexible work arrangements according to departmental policy.