Evergen, formerly RTI Surgical, is a contract development and manufacturing organization (CDMO) focused on regenerative biomaterials. Since 1998, the company has worked with partners to design, develop, and manufacture regenerative medicine therapies. Its work spans biomaterial solutions for implants, with more than 17 million implants produced over its history. For job seekers, Evergen’s profile reflects work across healthcare manufacturing, product development, and partner collaboration; specific openings determine the roles and qualifications available.
Desktop Support Technician — Evergen, Alachua, Florida
Provide onsite desktop, hardware, software, and help desk support for Evergen, a regenerative medicine CDMO. Maintain company devices, Active Directory access, and IT service desk records.
Tavsif
- Support software and hardware needs for onsite and remote employees
- Coordinate setup, configuration, and installation of laptops, desktops, and network printers
- Diagnose and resolve hardware and software issues with company devices
- Install and support licensed and internally developed software and hardware
- Manage system and software access through Active Directory accounts
- Respond promptly to help desk requests by phone and ticketing system
- Create, update, and document requests in the IT service desk system
- Maintain an accurate inventory of company-provided devices
- Assist with a range of IT projects
- Handle other duties as assigned
Talablar
- High school diploma or equivalent
- Zero to three years of desktop support experience
- A+ or MCP certification is preferred
- Strong verbal and written communication
- Ability to troubleshoot computer software and systems
- Customer service skills
- Knowledge of problem-solving methods
- Ability to move or lift items weighing up to 25 pounds
- Able to stand or sit in a stationary position while using digital displays for more than 75% of the work time
- Able to perform fine hand and finger movements, such as typing and clicking, for more than 75% of the work time
- Willing and able to work onsite in an office
- May need to use personal protective equipment, including gloves, masks, and safety glasses