Evergen, cunoscută anterior ca RTI Surgical, este o organizație de dezvoltare și producție pe bază de contract (CDMO), axată pe biomateriale regenerative. Din 1998, compania colaborează cu parteneri pentru proiectarea, dezvoltarea și fabricarea terapiilor de medicină regenerativă. Activitatea sa include soluții de biomateriale pentru implanturi, iar de-a lungul istoriei sale a produs peste 17 milioane de implanturi. Pentru persoanele aflate în căutarea unui loc de muncă, profilul Evergen reflectă activități în producția din domeniul sănătății, dezvoltarea de produse și colaborarea cu parteneri; posturile disponibile determină rolurile și calificările necesare.
Desktop Support Technician — Evergen, Alachua, Florida
Provide onsite desktop, hardware, software, and help desk support for Evergen, a regenerative medicine CDMO. Maintain company devices, Active Directory access, and IT service desk records.
Descriere
- Support software and hardware needs for onsite and remote employees
- Coordinate setup, configuration, and installation of laptops, desktops, and network printers
- Diagnose and resolve hardware and software issues with company devices
- Install and support licensed and internally developed software and hardware
- Manage system and software access through Active Directory accounts
- Respond promptly to help desk requests by phone and ticketing system
- Create, update, and document requests in the IT service desk system
- Maintain an accurate inventory of company-provided devices
- Assist with a range of IT projects
- Handle other duties as assigned
Cerințe
- High school diploma or equivalent
- Zero to three years of desktop support experience
- A+ or MCP certification is preferred
- Strong verbal and written communication
- Ability to troubleshoot computer software and systems
- Customer service skills
- Knowledge of problem-solving methods
- Ability to move or lift items weighing up to 25 pounds
- Able to stand or sit in a stationary position while using digital displays for more than 75% of the work time
- Able to perform fine hand and finger movements, such as typing and clicking, for more than 75% of the work time
- Willing and able to work onsite in an office
- May need to use personal protective equipment, including gloves, masks, and safety glasses