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Harbor
Harbor
501 – 1000 Zaposleni
PravoSvetovanjeTrženje
Harbor brings together specialists in strategy, legal technology, operations, and intelligence to support law firms, corporations, and in-house legal teams. Its work includes marketing technology and data quality solutions that help law firms strengthen business development. Following its acquisition of CLIENTSFirst Consulting, Harbor combines these capabilities within a globally integrated team of 800 industry experts.
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Delovna mesta v podjetju

Senior Legal Conflicts Managed Services Team Lead

Lead Harbor’s legal conflicts services across clients, guiding delivery, client relationships, team development, and business performance. Modernize workflows and improve service for law firms and corporations.

USZdružene države AmerikeNa daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaOdvetnik

Opis

  • Lead Harbor’s conflicts managed services practice across clients, overseeing delivery, client relationships, team development, and business performance.
  • Manage client engagement leads and maintain consistent service standards across the portfolio.
  • Oversee service quality, client communications, escalations, and delivery against client requirements.
  • Build client relationships and take part in discovery, sales calls, proposals, onboarding, and service reviews.
  • Work with Harbor leadership and subject-matter experts to identify opportunities to improve or expand services.
  • Establish delivery standards, quality controls, reporting, and performance measures for client teams.
  • Improve Intapp Conflicts processes, platform use, and modernization.
  • Develop automation for research, triage, and routing, with appropriate testing and oversight.
  • Lead and develop engagement managers and supervisors, supporting hiring, coaching, performance management, and succession planning.
  • Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.
  • Work with the Managing Director on budgets, forecasts, client economics, and pricing models.
  • Create repeatable practices that support growth across multiple firms while accommodating client-specific workflows.
  • Use service and financial data to identify risks, improve performance, and guide business decisions.
  • Represent Harbor’s conflicts practice and contribute to its multi-year modernization roadmap.

Zahteve

  • Typically 8 or more years of progressively responsible conflicts experience in a law firm or professional services setting.
  • Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
  • Experience managing and developing teams and improving operational processes.
  • Strong client service skills and confidence working across different firm cultures and stakeholder groups.
  • Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
  • Ability to modernize processes and apply technology thoughtfully, with a builder’s mindset suited to a growing service line.
  • Preferred: Conflicts operations experience at more than one firm.
  • Preferred: Participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
  • Preferred: Client-facing experience in consulting, legal technology, or another multi-client service environment.

Sorodna delovna mesta