Ferguson
Ferguson
Ferguson dobavlja vodovodne in HVAC izdelke za stanovanjski in komercialni trg ter oskrbuje strokovnjake v gradbeništvu, proizvodnji in logistiki. Njegova ponudba vključuje grelnike vode, vodovodne komponente, HVAC-sisteme, orodje in čistila. Podjetje podpira projekte novogradnje in prenove tako, da združuje industrijske izdelke s praktičnimi viri za vodovodna in HVAC-dela.

Remote Inside Sales Representative

Handle inbound calls and online leads to arrange in-home sales appointments for Safe Step walk-in tubs. Use contact center tools and a consultative sales process to qualify prospects and support Safety Specialists.

Opis

  • Handle incoming calls and promptly follow up on online leads.
  • Schedule in-home appointments for Safety Specialists.
  • Manage a high volume of inbound and outbound calls using a dialer.
  • Use a structured sales process to turn leads into in-home sales opportunities.
  • Listen carefully to identify customer needs.
  • Ask targeted questions and address objections.
  • Gather information that can support the eventual sale.
  • Maintain quality throughout the lead-setting process.
  • Track and meet contact center performance metrics.
  • Work with colleagues, applying geographic knowledge and lead-setting skills.

Zahteve

  • Be available to work Sunday through Thursday or Tuesday through Saturday, from 11 a.m. to 8 p.m. Eastern Time.
  • Have experience in a modern contact center, particularly with consultative sales, customer conversion, and lead generation.
  • Experience in an automated contact center is preferred.
  • Show a successful record in phone sales, consultative selling, appointment setting, or related contact center work.
  • Have strong technical skills.
  • Be able to switch among omnichannel contact center software, a CRM, mapping tools, Microsoft Office, and other cloud-based tools.
  • Communicate clearly and effectively in conversation.
  • Have strong grammar, spelling, and writing skills.
  • Understand North American geography well.
  • Be open to coaching individually or in a team and to having work evaluated in real time.
  • Be prepared to work remotely, communicating only by video conference, instant messaging, and phone.
  • Manage tasks across multiple software platforms.

Ugodnosti

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Life insurance
  • 401(k) plan with company match
  • Mental health coverage
  • Gender-affirming benefits
  • Family-building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities
  • Remote work

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