Hippocratic AI este o companie de tehnologie medicală care dezvoltă soluții de inteligență artificială pentru îngrijirea pacienților și luarea deciziilor clinice. Produsele sale utilizează analiza datelor și învățarea automată pentru a ajuta furnizorii de servicii medicale să lucreze mai eficient și să ia decizii mai bine fundamentate în practica medicală.
Vice President of Customer Success - Philadelphia, PA (Onsite)
Lead regional customer success for Hippocratic AI’s safety-focused healthcare LLM. Drive clinical implementations, retention, expansion, and executive partnerships with health systems.
Descriere
- Manage a regional portfolio of health system partnerships
- Lead Directors and senior Customer Success Executives
- Increase regional net revenue retention and account expansion
- Develop relationships with health system executives and board-level sponsors
- Integrate Hippocratic AI solutions into clinical workflows
- Create scalable customer success playbooks
- Complete a regional portfolio and success-metrics diagnostic within 90 days
- Define the customer success team’s operating model and KPIs
- Recruit and onboard Directors and senior Customer Success Executives
- Improve retention and satisfaction across strategic accounts
- Scale the provider customer success team into a high-performing organization
- Lead enterprise implementations, oversee timelines, and support successful go-lives
- Partner with Product, Engineering, Clinical, and Sales teams
- Track and communicate net revenue retention, clinical adoption, operational efficiency, and patient outcome metrics
- Run quarterly business reviews with executive accountability
- Develop onboarding, clinical training, workflow integration, and change-management practices
- Lead expansion sales through upsell and cross-sell opportunities
- Create repeatable provider onboarding and clinical workflow integration playbooks
- Increase regional net revenue retention to more than 110% within 12 months
Cerințe
- Bachelor’s degree from an accredited university
- 10–15 years of professional experience in healthcare
- At least 7 years in customer-facing leadership roles with health systems, health networks, or provider-focused organizations
- Demonstrated ability to lead and develop teams through managers of managers
- Experience managing Directors and senior Customer Success Executives
- Deep understanding of health system operations, clinical workflows, care delivery models, and operational processes
- Expertise in nursing, clinical operations, revenue cycle, or care management
- Experience partnering with clinical, operational, and IT or technical health system leaders
- Track record of leading cross-functional initiatives in startup or high-growth technology environments
- Strong executive presence and communication skills
- Ability to engage board-level sponsors and C-suite executives effectively
- Success leading implementations, change initiatives, and measurable healthcare innovation or operational transformation outcomes
- Experience creating or shaping customer success playbooks, team structures, and scalable processes
- Preferred experience with AI, digital health, or clinical decision-support tools
- Preferred background in healthcare consulting, health technology, or clinical operations transformation
- Preferred familiarity with HIPAA, CMS, state regulations, or quality reporting
- Preferred experience with pricing, packaging, or go-to-market strategy in healthcare SaaS or health technology
- Preferred record of scaling customer success organizations or launching regional customer success models
- Preferred healthcare-sector knowledge, including major health system players and industry trends
- Legally authorized to work in the United States and, preferably, connected to senior leaders at major health systems through existing relationships.
- benefits
Beneficii
- Equity participation
- Health insurance
- Competitive compensation package
- Occasional travel to Hippocratic AI’s Menlo Park, California headquarters for strategic planning and team sessions