„Hippocratic AI“ yra sveikatos priežiūros technologijų įmonė, kurianti dirbtinio intelekto sprendimus pacientų priežiūrai ir klinikiniams sprendimams priimti. Jos produktuose naudojama duomenų analizė ir mašininis mokymasis, padedantys sveikatos priežiūros paslaugų teikėjams dirbti efektyviau ir priimti labiau pagrįstus sprendimus medicinos praktikoje.
Vice President of Customer Success - Philadelphia, PA (Onsite)
Lead regional customer success for Hippocratic AI’s safety-focused healthcare LLM. Drive clinical implementations, retention, expansion, and executive partnerships with health systems.
Aprašymas
- Manage a regional portfolio of health system partnerships
- Lead Directors and senior Customer Success Executives
- Increase regional net revenue retention and account expansion
- Develop relationships with health system executives and board-level sponsors
- Integrate Hippocratic AI solutions into clinical workflows
- Create scalable customer success playbooks
- Complete a regional portfolio and success-metrics diagnostic within 90 days
- Define the customer success team’s operating model and KPIs
- Recruit and onboard Directors and senior Customer Success Executives
- Improve retention and satisfaction across strategic accounts
- Scale the provider customer success team into a high-performing organization
- Lead enterprise implementations, oversee timelines, and support successful go-lives
- Partner with Product, Engineering, Clinical, and Sales teams
- Track and communicate net revenue retention, clinical adoption, operational efficiency, and patient outcome metrics
- Run quarterly business reviews with executive accountability
- Develop onboarding, clinical training, workflow integration, and change-management practices
- Lead expansion sales through upsell and cross-sell opportunities
- Create repeatable provider onboarding and clinical workflow integration playbooks
- Increase regional net revenue retention to more than 110% within 12 months
Reikalavimai
- Bachelor’s degree from an accredited university
- 10–15 years of professional experience in healthcare
- At least 7 years in customer-facing leadership roles with health systems, health networks, or provider-focused organizations
- Demonstrated ability to lead and develop teams through managers of managers
- Experience managing Directors and senior Customer Success Executives
- Deep understanding of health system operations, clinical workflows, care delivery models, and operational processes
- Expertise in nursing, clinical operations, revenue cycle, or care management
- Experience partnering with clinical, operational, and IT or technical health system leaders
- Track record of leading cross-functional initiatives in startup or high-growth technology environments
- Strong executive presence and communication skills
- Ability to engage board-level sponsors and C-suite executives effectively
- Success leading implementations, change initiatives, and measurable healthcare innovation or operational transformation outcomes
- Experience creating or shaping customer success playbooks, team structures, and scalable processes
- Preferred experience with AI, digital health, or clinical decision-support tools
- Preferred background in healthcare consulting, health technology, or clinical operations transformation
- Preferred familiarity with HIPAA, CMS, state regulations, or quality reporting
- Preferred experience with pricing, packaging, or go-to-market strategy in healthcare SaaS or health technology
- Preferred record of scaling customer success organizations or launching regional customer success models
- Preferred healthcare-sector knowledge, including major health system players and industry trends
- Legally authorized to work in the United States and, preferably, connected to senior leaders at major health systems through existing relationships.
- benefits
Privalumai
- Equity participation
- Health insurance
- Competitive compensation package
- Occasional travel to Hippocratic AI’s Menlo Park, California headquarters for strategic planning and team sessions