Walmart
Walmart
Walmart este o companie globală de retail și comerț electronic care deservește consumatorii prin hipermarketuri, magazine universale cu discount, magazine alimentare și o piață online. Oferta sa largă de produse este susținută de o rețea extinsă de magazine fizice, operațiuni de vânzare directă către consumatori și sistemele de logistică și de lanț de aprovizionare necesare pentru circulația produselor în întreaga companie.

Senior Manager, Software Engineering - CRM | Walmart, Bentonville Onsite

Lead Walmart’s enterprise CRM engineering organization in Bentonville, driving platform modernization, cloud scalability, AI adoption, and reliable customer care experiences.

Descriere

  • Lead teams developing, modernizing, and supporting Walmart’s enterprise CRM applications
  • Direct architecture, development, testing, deployment, reliability, and operations across the full delivery lifecycle
  • Collaborate with Product, Business, UX, and Architecture partners on scalable CRM capabilities and integrations
  • Lead CRM modernization initiatives and migrations away from legacy platforms
  • Create reusable, extensible engineering solutions
  • Set and maintain standards for quality, security, performance, CI/CD, automated testing, and observability
  • Coordinate technical dependencies, delivery risks, and operational concerns
  • Maintain CRM platform stability and scalability
  • Recruit, coach, and evaluate engineering team members
  • Set technical direction and execute the engineering roadmap
  • Report priorities, progress, and risks to leadership
  • Apply GenAI within complex enterprise systems to enhance customer care

Cerințe

  • Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or a related field plus 5 years of software engineering experience; alternatively, 7 years of relevant software engineering experience
  • At least 2 years of supervisory experience
  • Strong technical judgment with enterprise architecture, distributed systems, APIs, cloud technologies, DevOps, and CI/CD
  • Experience engineering for scalability, reliability, security, and performance
  • Demonstrated ability to build, coach, and develop high-performing engineering teams
  • Effective collaboration and communication with Product, Business, and Engineering leaders
  • Experience coordinating stakeholders and cross-functional teams delivering complex technical projects on schedule
  • Proficiency in project management, milestone monitoring, and capacity planning
  • Experience with AI or GenAI-enabled CRM or customer care solutions is an advantage
  • Preferred: relevant master’s degree and 3 years of software engineering or related experience
  • Preferred: familiarity with WCAG 2.2 AA, assistive technologies, and digital accessibility practices

Beneficii

  • Performance-based bonus opportunities
  • Medical, vision, and dental insurance
  • 401(k) plan
  • Employee stock purchase program
  • Company-paid life insurance
  • Paid time off, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability coverage
  • Long-term disability coverage
  • Employee discounts
  • Military leave pay
  • Adoption and surrogacy expense reimbursement
  • Vacation, sick, and holiday leave through PTO and/or PPTO
  • Walmart-funded education benefits covering tuition, books, and fees for eligible programs
  • Live Better U programs including English language learning, high school completion, bachelor’s degrees, and short-form certificates

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