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Walmart
Walmart
B2CeCommerceRetail
Walmart is a global retail and eCommerce company serving consumers through hypermarkets, discount department stores, grocery locations, and an online marketplace. Its broad product offering is supported by a large physical-store network, direct-to-consumer operations, and the logistics and supply-chain systems needed to keep products moving across the business.
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Senior Manager, Software Engineering - CRM | Walmart, Bentonville Onsite

Lead Walmart’s enterprise CRM engineering organization in Bentonville, driving platform modernization, cloud scalability, AI adoption, and reliable customer care experiences.

USUnited States
$110,000 – $220,000 / year
On-siteFull-timeSeniorEnglish RequiredEngineering Manager
CloudDistributed Systems

Description

  • Lead teams developing, modernizing, and supporting Walmart’s enterprise CRM applications
  • Direct architecture, development, testing, deployment, reliability, and operations across the full delivery lifecycle
  • Collaborate with Product, Business, UX, and Architecture partners on scalable CRM capabilities and integrations
  • Lead CRM modernization initiatives and migrations away from legacy platforms
  • Create reusable, extensible engineering solutions
  • Set and maintain standards for quality, security, performance, CI/CD, automated testing, and observability
  • Coordinate technical dependencies, delivery risks, and operational concerns
  • Maintain CRM platform stability and scalability
  • Recruit, coach, and evaluate engineering team members
  • Set technical direction and execute the engineering roadmap
  • Report priorities, progress, and risks to leadership
  • Apply GenAI within complex enterprise systems to enhance customer care

Requirements

  • Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or a related field plus 5 years of software engineering experience; alternatively, 7 years of relevant software engineering experience
  • At least 2 years of supervisory experience
  • Strong technical judgment with enterprise architecture, distributed systems, APIs, cloud technologies, DevOps, and CI/CD
  • Experience engineering for scalability, reliability, security, and performance
  • Demonstrated ability to build, coach, and develop high-performing engineering teams
  • Effective collaboration and communication with Product, Business, and Engineering leaders
  • Experience coordinating stakeholders and cross-functional teams delivering complex technical projects on schedule
  • Proficiency in project management, milestone monitoring, and capacity planning
  • Experience with AI or GenAI-enabled CRM or customer care solutions is an advantage
  • Preferred: relevant master’s degree and 3 years of software engineering or related experience
  • Preferred: familiarity with WCAG 2.2 AA, assistive technologies, and digital accessibility practices

Benefits

  • Performance-based bonus opportunities
  • Medical, vision, and dental insurance
  • 401(k) plan
  • Employee stock purchase program
  • Company-paid life insurance
  • Paid time off, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability coverage
  • Long-term disability coverage
  • Employee discounts
  • Military leave pay
  • Adoption and surrogacy expense reimbursement
  • Vacation, sick, and holiday leave through PTO and/or PPTO
  • Walmart-funded education benefits covering tuition, books, and fees for eligible programs
  • Live Better U programs including English language learning, high school completion, bachelor’s degrees, and short-form certificates

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