EXL
EXL
EXL este o companie de consultanță și servicii pentru afaceri care ajută organizațiile să utilizeze datele, analizele și tehnologia pentru a-și îmbunătăți operațiunile și a lua decizii mai bune. Activitatea sa include managementul operațiunilor, analiza decizională și transformarea digitală, având experiență în sprijinirea clienților din domeniul sănătății, al asigurărilor, al finanțelor și al logisticii. EXL combină știința datelor cu expertiza practică în afaceri pentru a dezvolta soluții adaptate obiectivelor, modelului operațional și contextului sectorial al fiecărei organizații.

Senior Engagement Manager, Product Analytics

Evaluates AI- and LLM-powered product quality, customer behavior, and usage. Defines success metrics and turns analytical findings into product improvements.

Descriere

  • Build evaluation frameworks for product quality, accuracy, and alignment with user intent
  • Define, monitor, and analyze KPIs and success measures throughout the product lifecycle
  • Use product analytics to assess customer behavior, usage, and performance
  • Find gaps in data, tracking, and instrumentation, and strengthen measurement
  • Develop and support A/B tests and experiments to assess product strategies
  • Support data pipelines, reporting, and analytics infrastructure
  • Track feature adoption, engagement, retention, and product performance trends
  • Create dashboards and reports that inform product decisions
  • Work with Product, Engineering, Data Science, and Business teams to turn findings into product improvements

Cerințe

  • Bachelor’s degree or higher in engineering, data science, statistics, computer science, or a related field
  • At least seven years of relevant experience in data science, product analytics, or a related discipline
  • Proficiency in SQL and Python, with experience using large-scale product or event-based datasets
  • Experience with data platforms, business intelligence or reporting, and statistical modeling
  • Strong knowledge of product performance measurement and evaluation
  • Ability to work independently, identify information gaps, and prioritize high-impact work
  • Experience working with financial institutions, such as banks, or in fintech analytics
  • Strong communication and stakeholder management skills, with the ability to collaborate across functions

Beneficii

  • Annual bonus
  • Benefits information is available through US Careers and Benefits

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