Siigo
Siigo
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Siigo oferă software de contabilitate și de gestionare a afacerilor bazat pe cloud pentru întreprinderi mici și mijlocii, precum și pentru profesioniștii din domeniul contabilității din America Latină. Platforma sa pe bază de abonament reunește facturarea electronică, salarizarea, instrumente pentru puncte de vânzare — inclusiv sisteme POS pentru restaurante —, gestionarea stocurilor, contabilitatea și raportarea financiară. Siigo oferă, de asemenea, aplicații mobile, stocare în cloud prin Microsoft Azure, integrări cu canale de plată precum Mercado Pago și automatizare pentru facturare, colectarea plăților și raportarea fiscală. Instrumentele companiei includ facturare electronică în conformitate cu cerințele DIAN și sunt concepute pentru a simplifica activitatea administrativă și financiară de zi cu zi a afacerilor în creștere și a echipelor care le sprijină.

Retention and Collections Specialist — Siigo, Colombia Remote

Manage customer renewals, retention, and collections for Siigo’s cloud-based accounting and business software serving Colombian small and midsize businesses. Recover outstanding balances, investigate non-renewals, and document customer interactions across multiple channels.

Descriere

  • Renew assigned customers through the designated workflows, ensuring proper handling, classification, and follow-up
  • Handle customer calls across multiple channels to understand non-renewal reasons and recover outstanding balances
  • Contact customers who have not renewed their invoices, identify the cause, and secure payment
  • Document every customer interaction accurately
  • Manage customer retention, collections, and renewals for Siigo, a cloud-based administrative and accounting software company serving small and midsize businesses

Cerințe

  • Completed technologist-level qualification
  • At least one year of experience in account collections, negotiation, customer service, customer loyalty, retention, and sales
  • Proficiency with office productivity tools
  • Availability to work the required schedule
  • Reliable high-speed internet connection
  • University or technical program studies
  • One year of professional experience

Beneficii

  • Remote work
  • A team committed to meaningful learning and growth
  • A workplace where innovation and collaboration are part of daily work
  • Benefits designed to make a meaningful difference
  • Benefits, wellness, and work-life balance plan
  • Support for continued learning and personal and professional development
  • Inclusive and diverse work environment
  • Permanent employment contract

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