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Nucleus Financial
Nucleus Financial
501 – 1.000 Angajați
FinanțeFintechSaaS
Nucleus Financial dezvoltă platforme de investiții și tehnologii pentru gestionarea averii, destinate consilierilor, administratorilor de investiții și clienților acestora din Regatul Unit. Serviciile sale includ platforme pentru consilieri și clienți, instrumente de consultanță axate pe pensionare, conturi integrate de investiții, planuri personale de pensii cu investiții autogestionate (SIPPs), precum și software și servicii pentru companii. Prin mărci precum Nucleus Platform, Nucleus Wrap, James Hay, Curtis Banks, Third Financial și Dunstan Thomas, grupul sprijină gestionarea pensiilor și a averii pentru companii de diferite dimensiuni. Nucleus Financial este un grup britanic de tehnologie financiară și software, cu echipe care activează în cadrul platformelor și serviciilor sale.
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Locurile de muncă ale companiei

Remote Incident Analyst, United Kingdom

Help resolve operational incidents through root-cause analysis, reporting, and fair customer remediation. Support improvements to Nucleus Financial’s retirement platform processes, controls, and customer outcomes.

GBRegatul UnitRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAnalist

Descriere

  • Maintain accurate, comprehensive records of operational incidents.
  • Prepare incident reports, post-incident reviews, root-cause findings, and remediation plans.
  • Coordinate and distribute communications across the business during active incidents.
  • Work with stakeholders to carry out remediation plans, including communications with advisers, clients, and other third parties.
  • Record remediation calculation methods to support consistent decisions and fair customer outcomes.
  • Analyse and report incident root causes for senior management and continuous improvement.
  • Track incident and remediation trends, performance measures, and the progress of remediation initiatives.
  • Assist the Incident Management and Operational Resilience team with incident response exercises.

Cerințe

  • Able to define methods and calculations for new, complex remediation cases.
  • Can analyse data and recurring themes to produce insights and drive improvements.
  • Proficient in Excel pivot tables.
  • Careful attention to detail and a commitment to accurate records and documentation.
  • Eager to learn about emerging technology and use available tools innovatively.
  • Strong relationship-building and collaboration skills with internal and external stakeholders.
  • Able to communicate with people at all levels and explain technical information in clear business terms.
  • Able to work under pressure with little supervision.
  • A collaborative, approachable team member who is helpful and willing to make extra effort.
  • Strong understanding of operational processes, risk management, and incident response in a highly regulated setting.

Beneficii

  • Employer-funded pension contributions.
  • Bonus.
  • Enhanced parental leave.
  • Paid leave for emergencies.
  • Health and wellbeing initiatives.
  • Flexible working options.

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