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Nucleus Financial
Nucleus Financial
501 – 1000 Darbinieki
FinansesFintechSaaS
Nucleus Financial develops investment platforms and wealth technology for UK advisers, investment managers and their clients. Its services span adviser and customer platforms, retirement-focused advice tools, wrap accounts, SIPPs, and enterprise software and services. Through brands including Nucleus Platform, Nucleus Wrap, James Hay, Curtis Banks, Third Financial and Dunstan Thomas, the group supports retirement and wealth management across firms of different sizes. Nucleus Financial is a UK financial technology and software group with teams working across its platform and service offerings.
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Vakances uzņēmumā

Remote Incident Analyst, United Kingdom

Help resolve operational incidents through root-cause analysis, reporting, and fair customer remediation. Support improvements to Nucleus Financial’s retirement platform processes, controls, and customer outcomes.

GBApvienotā KaralisteAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuAnalītiķis

Apraksts

  • Maintain accurate, comprehensive records of operational incidents.
  • Prepare incident reports, post-incident reviews, root-cause findings, and remediation plans.
  • Coordinate and distribute communications across the business during active incidents.
  • Work with stakeholders to carry out remediation plans, including communications with advisers, clients, and other third parties.
  • Record remediation calculation methods to support consistent decisions and fair customer outcomes.
  • Analyse and report incident root causes for senior management and continuous improvement.
  • Track incident and remediation trends, performance measures, and the progress of remediation initiatives.
  • Assist the Incident Management and Operational Resilience team with incident response exercises.

Prasības

  • Able to define methods and calculations for new, complex remediation cases.
  • Can analyse data and recurring themes to produce insights and drive improvements.
  • Proficient in Excel pivot tables.
  • Careful attention to detail and a commitment to accurate records and documentation.
  • Eager to learn about emerging technology and use available tools innovatively.
  • Strong relationship-building and collaboration skills with internal and external stakeholders.
  • Able to communicate with people at all levels and explain technical information in clear business terms.
  • Able to work under pressure with little supervision.
  • A collaborative, approachable team member who is helpful and willing to make extra effort.
  • Strong understanding of operational processes, risk management, and incident response in a highly regulated setting.

Priekšrocības

  • Employer-funded pension contributions.
  • Bonus.
  • Enhanced parental leave.
  • Paid leave for emergencies.
  • Health and wellbeing initiatives.
  • Flexible working options.

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