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Datavant
Datavant
201 – 500 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăConsultanță
Datavant dezvoltă soluții de conectivitate și interoperabilitate a datelor medicale, care ajută organizațiile să facă schimb de informații din domeniul sănătății, să le transforme și să le utilizeze în condiții de securitate. Platforma și rețeaua sa conectează spitale, clinici, sisteme de sănătate, planuri de asigurări de sănătate, companii din domeniul științelor vieții, organizații guvernamentale și alți parteneri de date, susținând fluxuri de lucru bazate pe accesul la dosare, respectarea cerințelor de confidențialitate și analize fiabile. Fondată în 2017, Datavant activează la intersecția dintre tehnologia medicală, asigurările de sănătate și consultanță, concentrându-se pe îmbunătățirea modului în care circulă datele în ecosistemul de sănătate pentru a contribui la progresul sănătății umane.
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Locurile de muncă ale companiei

Remote Call Center Supervisor at Datavant

Lead HealthPort customer service operations at Datavant, overseeing associates and service quality. Manage schedules, performance, productivity, and process improvements.

USStatele Unite ale Americii
20 $ – 24 $ / oră
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Supervise call center associates and daily operations to maintain HealthPort service quality and support company profitability.
  • Train customer service associates.
  • Create and implement policies and procedures that support customer satisfaction.
  • Schedule work based on budget, call volume, and production needs.
  • Review the customer service model to identify efficiency and quality improvements.
  • Support performance reviews, handle complaints, and resolve problems.
  • Ensure associates have the skills and knowledge to deliver strong consumer service.
  • Handle difficult customer situations and gather feedback to improve processes.
  • Monitor inbound and outbound calls and report data to senior management.
  • Develop short- and long-term approaches to improve team morale.
  • Review individual and department results to address productivity and customer concerns.
  • Help develop and deliver programs that benefit the organization and its customers.
  • Discuss creative concepts and objectives with management.

Cerințe

  • At least two years of supervisory or management experience in a call center or customer-focused setting, preferably with a medium or large customer service team.
  • Experience with Microsoft Office or similar tools.
  • Strong organizational skills.
  • Effective verbal, written, and interpersonal communication skills.
  • Collaborative and strongly team-oriented approach.
  • Ability to sustain ongoing pressure and manage competing demands.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work professionally, effectively, and efficiently with customers, managers, and coworkers in a team setting.
  • Bachelor’s degree or equivalent experience, or an associate degree plus four years of supervisory or management experience in a call center or customer-focused setting.
  • Employment sponsorship is not available for this role.

Beneficii

  • Datavant is an equal opportunity employer.
  • Health screenings and vaccinations may be offered or required after an offer to support client safety.
  • Reasonable accommodations are available for individuals with physical or mental disabilities.
  • The company offers a total rewards strategy.
  • Optional demographic questions do not affect the application or hiring process.

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