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Datavant
Datavant
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Datavant ऐसे स्वास्थ्य डेटा कनेक्टिविटी और इंटरऑपरेबिलिटी समाधान विकसित करता है, जो संगठनों को स्वास्थ्य संबंधी जानकारी का सुरक्षित आदान-प्रदान, रूपांतरण और उपयोग करने में सहायता देते हैं। इसका प्लेटफ़ॉर्म और नेटवर्क अस्पतालों, क्लीनिकों, स्वास्थ्य प्रणालियों, स्वास्थ्य बीमा योजनाओं, जीवन विज्ञान कंपनियों, सरकारी संगठनों और अन्य डेटा साझेदारों को जोड़ता है तथा सुलभ रिकॉर्ड, गोपनीयता अनुपालन और विश्वसनीय विश्लेषण पर निर्भर कार्यप्रवाहों को समर्थन देता है। 2017 में स्थापित Datavant स्वास्थ्य प्रौद्योगिकी, स्वास्थ्य बीमा और परामर्श के संगम पर काम करता है और मानव स्वास्थ्य को बेहतर बनाने के लिए स्वास्थ्य सेवा तंत्र में डेटा के प्रवाह को सुधारने पर केंद्रित है।
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कंपनी की नौकरियाँ

Remote Call Center Supervisor at Datavant

Lead HealthPort customer service operations at Datavant, overseeing associates and service quality. Manage schedules, performance, productivity, and process improvements.

USसंयुक्त राज्य
$20 – $24 / घंटा
रिमोटपूर्णकालिकजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीकॉल सेंटर प्रतिनिधि

विवरण

  • Supervise call center associates and daily operations to maintain HealthPort service quality and support company profitability.
  • Train customer service associates.
  • Create and implement policies and procedures that support customer satisfaction.
  • Schedule work based on budget, call volume, and production needs.
  • Review the customer service model to identify efficiency and quality improvements.
  • Support performance reviews, handle complaints, and resolve problems.
  • Ensure associates have the skills and knowledge to deliver strong consumer service.
  • Handle difficult customer situations and gather feedback to improve processes.
  • Monitor inbound and outbound calls and report data to senior management.
  • Develop short- and long-term approaches to improve team morale.
  • Review individual and department results to address productivity and customer concerns.
  • Help develop and deliver programs that benefit the organization and its customers.
  • Discuss creative concepts and objectives with management.

आवश्यकताएँ

  • At least two years of supervisory or management experience in a call center or customer-focused setting, preferably with a medium or large customer service team.
  • Experience with Microsoft Office or similar tools.
  • Strong organizational skills.
  • Effective verbal, written, and interpersonal communication skills.
  • Collaborative and strongly team-oriented approach.
  • Ability to sustain ongoing pressure and manage competing demands.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work professionally, effectively, and efficiently with customers, managers, and coworkers in a team setting.
  • Bachelor’s degree or equivalent experience, or an associate degree plus four years of supervisory or management experience in a call center or customer-focused setting.
  • Employment sponsorship is not available for this role.

लाभ

  • Datavant is an equal opportunity employer.
  • Health screenings and vaccinations may be offered or required after an offer to support client safety.
  • Reasonable accommodations are available for individuals with physical or mental disabilities.
  • The company offers a total rewards strategy.
  • Optional demographic questions do not affect the application or hiring process.

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