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Datavant
Datavant
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
Datavant develops health data connectivity and interoperability solutions that help organizations securely exchange, transform, and use healthcare information. Its platform and network connect hospitals, clinics, health systems, health plans, life sciences companies, government organizations, and other data partners, supporting workflows that depend on accessible records, privacy compliance, and reliable analytics. Founded in 2017, Datavant operates at the intersection of healthcare technology, healthcare insurance, and consulting, with a focus on improving how data moves across the healthcare ecosystem to advance human health.
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Remote Call Center Supervisor at Datavant

Lead HealthPort customer service operations at Datavant, overseeing associates and service quality. Manage schedules, performance, productivity, and process improvements.

USUnited States
$20 – $24 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredCall Center Representative

Description

  • Supervise call center associates and daily operations to maintain HealthPort service quality and support company profitability.
  • Train customer service associates.
  • Create and implement policies and procedures that support customer satisfaction.
  • Schedule work based on budget, call volume, and production needs.
  • Review the customer service model to identify efficiency and quality improvements.
  • Support performance reviews, handle complaints, and resolve problems.
  • Ensure associates have the skills and knowledge to deliver strong consumer service.
  • Handle difficult customer situations and gather feedback to improve processes.
  • Monitor inbound and outbound calls and report data to senior management.
  • Develop short- and long-term approaches to improve team morale.
  • Review individual and department results to address productivity and customer concerns.
  • Help develop and deliver programs that benefit the organization and its customers.
  • Discuss creative concepts and objectives with management.

Requirements

  • At least two years of supervisory or management experience in a call center or customer-focused setting, preferably with a medium or large customer service team.
  • Experience with Microsoft Office or similar tools.
  • Strong organizational skills.
  • Effective verbal, written, and interpersonal communication skills.
  • Collaborative and strongly team-oriented approach.
  • Ability to sustain ongoing pressure and manage competing demands.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work professionally, effectively, and efficiently with customers, managers, and coworkers in a team setting.
  • Bachelor’s degree or equivalent experience, or an associate degree plus four years of supervisory or management experience in a call center or customer-focused setting.
  • Employment sponsorship is not available for this role.

Benefits

  • Datavant is an equal opportunity employer.
  • Health screenings and vaccinations may be offered or required after an offer to support client safety.
  • Reasonable accommodations are available for individuals with physical or mental disabilities.
  • The company offers a total rewards strategy.
  • Optional demographic questions do not affect the application or hiring process.

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