Desjardins este o cooperativă financiară nord-americană care deservește persoane fizice, companii și comunități din întreaga Canadei. Oferta sa include servicii bancare pentru persoane fizice și companii, carduri de credit, credite ipotecare, împrumuturi, economii și investiții, precum și asigurări auto și pentru locuință. Organizația combină serviciile financiare și de asigurare cu un model cooperatist care le oferă membrilor un rol în luarea deciziilor, punând accent pe investiții responsabile, sprijinirea economiei locale, implicarea în comunitate și dezvoltarea tinerilor.
Public Affairs and Public Relations Advisor at Desjardins
Shape Desjardins’ public image through media relations, lobbying and institutional affairs. This hybrid role in Lévis also involves resolving complaints and advising stakeholders.
Descriere
- Build and protect the organization’s public image by promoting its policies and programs through public relations, media relations, lobbying and institutional affairs.
- Resolve complaints to repair strained member and client relationships and safeguard the organization’s reputation and brand.
- Support clients and partners during complaint resolution.
- Create tools, methods and processes.
- Recommend solutions and action plans aligned with organizational objectives and priorities.
- Handle suggestions, comments and complaints from members, clients, employees and practitioners.
- Assess issues, challenges and needs to establish desired outcomes.
- Help shape and carry out objectives, solutions, policies, programs and action plans.
- Analyze data, conduct studies, provide recommendations and prepare reports.
- Mediate between individuals and sectors, and negotiate agreements.
- Work with stakeholders from other fields.
Cerințe
- Bachelor’s degree in a related field.
- At least two years of relevant experience.
- Other combinations of qualifications and relevant experience may be considered.
- Fluency in French is required.
- Action oriented.
- Business insight.
- Customer focus.
- Appreciation of differences.
- Interpersonal savvy.
- Ability to learn quickly.
Beneficii
- Competitive salary and annual bonus.
- Four weeks of flexible vacation from the first year.
- Defined benefit pension plan providing predictable, stable retirement income.
- Group insurance, including telemedicine.
- Reimbursement for health and wellness expenses and telework equipment.