Desjardins is a North American financial cooperative serving individuals, businesses, and communities across Canada. Its offerings span personal and business banking, credit cards, mortgages, loans, savings and investments, and auto and home insurance. The organization combines financial and insurance services with a cooperative model that gives members a role in decision-making, while emphasizing responsible investment, local economic support, community involvement, and youth development.
Public Affairs and Public Relations Advisor at Desjardins
Shape Desjardins’ public image through media relations, lobbying and institutional affairs. This hybrid role in Lévis also involves resolving complaints and advising stakeholders.
Description
- Build and protect the organization’s public image by promoting its policies and programs through public relations, media relations, lobbying and institutional affairs.
- Resolve complaints to repair strained member and client relationships and safeguard the organization’s reputation and brand.
- Support clients and partners during complaint resolution.
- Create tools, methods and processes.
- Recommend solutions and action plans aligned with organizational objectives and priorities.
- Handle suggestions, comments and complaints from members, clients, employees and practitioners.
- Assess issues, challenges and needs to establish desired outcomes.
- Help shape and carry out objectives, solutions, policies, programs and action plans.
- Analyze data, conduct studies, provide recommendations and prepare reports.
- Mediate between individuals and sectors, and negotiate agreements.
- Work with stakeholders from other fields.
Requirements
- Bachelor’s degree in a related field.
- At least two years of relevant experience.
- Other combinations of qualifications and relevant experience may be considered.
- Fluency in French is required.
- Action oriented.
- Business insight.
- Customer focus.
- Appreciation of differences.
- Interpersonal savvy.
- Ability to learn quickly.
Benefits
- Competitive salary and annual bonus.
- Four weeks of flexible vacation from the first year.
- Defined benefit pension plan providing predictable, stable retirement income.
- Group insurance, including telemedicine.
- Reimbursement for health and wellness expenses and telework equipment.