1.001 – 5.000 Angajați
Sponsor pentru viza H1BCCC Intelligent Solutions este o companie bine etablită, prezentată pe platforme de locuri de muncă la distanță pentru profesioniștii care cercetează oportunități de carieră potențiale. Consultați anunțurile actuale pentru a înțelege rolurile, funcțiile și nevoile de recrutare asociate organizației.
Product Client Success Manager, Third-Party Casualty — Remote, United States
CCC Intelligent Solutions is seeking a Client Success Manager to help insurers improve third-party casualty claims using its cloud platform. The role focuses on adoption, measurable value, retention, and account expansion.
Descriere
- Build expertise in third-party casualty claims operations, market trends, and CCC solutions.
- Work with customers to increase adoption, usage, and measurable value across assigned solutions.
- Find workflow inefficiencies, operational obstacles, and opportunities for improvement through technology and proven practices.
- Show return on investment by connecting solution capabilities with customer objectives, claims results, and operating metrics.
- Advise customers on workflow improvement, claims transformation, and opportunities to expand their use of solutions.
- Coordinate with Client Success, Sales, Product, Analytics, and other teams to deliver account plans and customer objectives.
- Act as a trusted advisor by providing industry perspective, benchmarks, and practices that strengthen claims performance.
- Performance is assessed through time to value, product adoption, renewals, expansion, and net revenue retention within existing accounts.
Cerințe
- At least five years of experience in Property & Casualty insurance, third-party casualty claims, client success, claims operations, consulting, account management, or a related discipline.
- Thorough knowledge of liability claims handling, casualty workflows, litigation management, medical management, and carrier operations.
- Direct experience working with insurers, third-party administrators, self-insured organizations, or insurance technology providers.
- Strong analytical and problem-solving abilities, including the capacity to turn data into practical recommendations.
- Ability to relate technical solutions to business results and customer value.
- Excellent communication, relationship-building, and consultative skills, including experience working with executive stakeholders.
- Commercial orientation with responsibility for customer outcomes, retention, and growth.
- Experience with claims transformation, operational improvement, or digital modernization initiatives is preferred.
- Experience with casualty claims technology for medical management, claim triage, severity reduction, workflow optimization, analytics, or decision support is preferred.
- The selection process includes a video interview.
- Candidates may not use generative AI or automated assistance during interviews unless the interview team explicitly permits it for a specific exercise.
Beneficii
- 401(k) match
- Paid time off
- Annual incentive plan performance bonus
- Comprehensive health insurance
- Adoption assistance
- Tuition reimbursement
- Wellness programs
- Stock purchase plan options
- Employee resource groups