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PNC este o companie diversificată de servicii financiare și una dintre principalele bănci din SUA, care deservește consumatori și companii prin servicii bancare și de finanțare. Conținutul său despre cariere evidențiază oportunități într-o organizație de mari dimensiuni, un mediu de lucru incluziv, programe pentru studenți și un proces de recrutare structurat. Informațiile despre companie furnizate de PNC includ, de asemenea, politici de angajare și declarații privind egalitatea de șanse la angajare, relevante pentru potențialii candidați.
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Operations Manager, Mortgage Sub-Servicing Administration

Lead PNC’s Loan Administrator team and oversee mortgage sub-servicing operations. Manage reconciliations, reporting, risk controls, and relationships with Primary Servicers.

USStatele Unite ale AmericiiKSKansasHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Lead and develop Loan Administrators on PNC’s Sub-Servicing Administration team.
  • Carry out the operating plan and communicate strategic direction to the operations team.
  • Manage supervisors and individual contributors across functions and sites.
  • Deliver business results and serve as an escalation point.
  • Process and reconcile transactions with varying levels of risk and financial value under established policies and procedures.
  • Work with internal partners to resolve escalations and provide guidance.
  • Coordinate with external customers and third parties to complete transactions and resolve escalated issues.
  • Coach and develop team members.
  • Lead staff meetings and turn strategic direction into tactical operating plans.
  • Advise service partners and customers.
  • Identify, influence, and implement process improvements.
  • Represent the operations group on projects.
  • Create and approve standard operating procedures and recommend policy improvements.
  • Review transactions and reports for exceptions, quality, and compliance.
  • Oversee risk mitigation and business resiliency activities.
  • Confirm procedures are complete and accurate.
  • Oversee external Primary Servicers and coordinate with internal departments.
  • Support payment processing through remittance reports, group inbox monitoring, quarterly reporting reviews, general receipts account reconciliation, and advance request processing.

Cerințe

  • Typically, at least five years of related experience.
  • At least two years of supervisory experience.
  • Related experience or product knowledge relevant to the primary duties.
  • A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in place of a degree.
  • Knowledge of accountability, customer solutions, compliance, personal initiative, process improvement, results orientation, risk mitigation strategies, and standard operating procedures.
  • Skills in decision-making, critical thinking, communication, internal resource coordination, operational functions, problem-solving, process management, and standard operating procedures.
  • No degree is required.
  • No certifications or licenses are required.
  • No language assessments are required or preferred.
  • Must be able to work within the PNC Midland footprint.
  • PNC does not provide employment visa sponsorship or participate in STEM OPT.

Beneficii

  • Medical and prescription drug coverage with a Health Savings Account feature.
  • Dental and vision options.
  • Life insurance for employees and their spouses or children.
  • Short- and long-term disability coverage.
  • 401(k) plan with PNC match.
  • Pension plan.
  • Stock purchase plan.
  • Dependent care reimbursement account.
  • Back-up child and elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select fully paid programs.
  • Wellness program with financial incentives.
  • Maternity and/or parental leave.
  • Up to 11 paid holidays per year.
  • Nine occasional absence days per year, unless otherwise required by law.
  • 15 to 25 vacation days per year, depending on career level and years of service.

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