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Virtuozzo
Virtuozzo
201 – 500 Angajați
Asistență medicalăConsultanțăLogistică
Virtuozzo este o companie de tehnologie care ajută companiile să creeze, să gestioneze și să măsoare conexiuni digitale. Platforma sa combină scurtarea adreselor URL, generarea de coduri QR și pagini de destinație optimizate pentru dispozitive mobile cu personalizare, analize și integrări API. Aceste instrumente sprijină distribuirea de conținut personalizat pentru brand și interacțiunea cu clienții în sectoare precum retailul, bunurile de consum ambalate, mass-media, divertismentul, serviciile medicale și serviciile financiare. Produsele Virtuozzo sunt relevante și pentru echipele de consultanță și logistică ce au nevoie de modalități simplificate de a distribui și urmări conținut digital.
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Locurile de muncă ale companiei

Linux Technical Support Engineer — Virtuozzo (Remote, Serbia)

Provide second-level Linux support for Virtuozzo infrastructure software in a remote contract role based in Serbia. Resolve customer issues, strengthen product knowledge, and share technical insights that help improve cloud solutions.

BABosnia și HerțegovinaGEGeorgiaMKMacedonia de NordRSSerbiaRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
DockerKubernetesLinuxOpenStack

Descriere

  • Resolve customer issues through second-level technical support, coordinating investigations, evaluations, troubleshooting, and solutions.
  • Partner with customer technical contacts and internal teams to address reported problems.
  • Assess product, system, and service performance and reliability in response to customer needs.
  • Handle customer communications and provide timely feedback in line with quality standards, satisfaction goals, and SLAs.
  • Keep internal and external knowledge bases current with Virtuozzo product information and troubleshooting guidance.
  • Build advanced Linux expertise through training and guidance from experienced support engineers.
  • Develop an understanding of how service providers and enterprises use Linux-based infrastructure worldwide.
  • Work with customers across global markets while strengthening technical communication and problem-solving abilities.
  • Share actionable feedback with Engineering to support ongoing improvements to Virtuozzo products.

Cerințe

  • Motivation to develop as an IT professional, particularly through advanced Linux expertise.
  • Working knowledge of operating system structure and Linux configuration.
  • Hands-on experience installing, configuring, upgrading, and maintaining Linux systems.
  • Experience configuring networking and network services in Linux environments.
  • Familiarity with Linux troubleshooting and monitoring utilities.
  • Upper-intermediate or higher English proficiency.
  • Strong communication and interpersonal abilities.
  • Composure and focus when investigating and resolving technical problems.
  • Experience with Docker, Kubernetes, or OpenStack is advantageous.
  • Red Hat or LPI certification is highly advantageous.

Beneficii

  • Remote work with flexibility in how you organize your work.
  • Dedicated training budget.
  • Support for professional certifications.
  • Mentorship from experienced colleagues.
  • Opportunities for career development.
  • Employee recognition initiatives.
  • Referral bonus opportunities.
  • Technical talks.
  • Additional learning activities.
  • Inclusive, multicultural working environment.
  • Opportunity to collaborate with an international distributed team.
  • Guidance from trainers and experienced support engineers.
  • Direct work with customers around the world.
  • B2B independent contractor arrangement available from Serbia, Bosnia and Herzegovina, Georgia, and North Macedonia.

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