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Diebold Nixdorf
Diebold Nixdorf
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Diebold Nixdorf dezvoltă tehnologie pentru bănci, comercianți cu amănuntul și magazine alimentare, ajutându-i să modernizeze experiența clienților și operațiunile de zi cu zi. Portofoliul său include soluții scalabile, bazate pe inteligență artificială, platforme de asistență și servicii concepute pentru a răspunde cerințelor în schimbare din domeniul serviciilor financiare și al comerțului cu amănuntul. Compania pune, de asemenea, accent pe sustenabilitate și pe extinderea accesului la servicii financiare prin tehnologii mai eficiente și mai responsabile față de mediu.
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Locurile de muncă ale companiei

Field Service Technician (Remote, United States)

Install, troubleshoot, repair, and maintain Diebold Nixdorf hardware and software for banking and retail customers. Provide preventive maintenance, customer training, and technical support across an assigned territory.

USStatele Unite ale AmericiiOHOhioSCCarolina de SudRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de teren

Descriere

  • Install, troubleshoot, and maintain product and component hardware and software, primarily at customer sites.
  • Complete scheduled inspections, cleaning, minor repairs, and preventive maintenance across an assigned territory.
  • Verify product functionality, resolve issues, and escalate problems under established procedures.
  • Coordinate service appointments, complete required documentation, and confirm customer understanding and satisfaction.
  • Diagnose hardware and software failures with appropriate diagnostic tools.
  • Repair hardware at the component level and adjust mechanical components as needed.
  • Configure and install applicable software solutions.
  • Replenish consumable supplies according to instructions.
  • Install, relocate, add, modify, and remove hardware and software products.
  • Train customers to use and operate installed hardware and software.
  • Complete hardware and software training, support KPI implementation, and contribute to special projects.

Cerințe

  • Required education or equivalent professional experience.
  • At least 1–2 years of relevant field service experience, or an equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • Valid driver’s license and driving record that meet Diebold Nixdorf fleet requirements.
  • PC literacy and working knowledge of relevant tools and methods.
  • Relevant industry product knowledge and basic ITIL skills are preferred.
  • Availability to attend training in Canton, Ohio, for 1–2 weeks.
  • Ability to lift and move heavy loads, stand for most of the workday, and climb, bend, and stoop while servicing equipment.
  • Willingness to work around outside elements.
  • Flexibility for varying shifts, including evening and weekend on-call rotations.
  • Exceptional customer service skills.
  • Ability to organize and track truck-stock parts and tools.
  • A sense of urgency, strong organization, professional conduct, and effective teamwork.
  • Ability to pass motor vehicle, background, and drug screening where required.
  • Previous Firstline Service Technician experience is preferred.
  • Vocational or trade school education is preferred.

Beneficii

  • Paid training.
  • Opportunity to attend multiple training sessions in Canton, Ohio, lasting 1–2 weeks.
  • Equal opportunity employment in a workplace that values diversity.

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