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Diebold Nixdorf बैंकों, खुदरा विक्रेताओं और किराना कारोबारों के लिए प्रौद्योगिकी विकसित करता है, जिससे उन्हें ग्राहक अनुभवों और रोज़मर्रा के संचालन को आधुनिक बनाने में मदद मिलती है। इसके पोर्टफोलियो में स्केलेबल, एआई-सक्षम समाधान, सहायता प्लेटफ़ॉर्म और सेवाएँ शामिल हैं, जिन्हें वित्तीय सेवाओं और खुदरा क्षेत्र में बदलती मांगों के अनुरूप तैयार किया गया है। कंपनी अधिक कुशल और पर्यावरण के प्रति जागरूक प्रौद्योगिकी के माध्यम से स्थिरता और वित्तीय सेवाओं तक व्यापक पहुँच पर भी ज़ोर देती है।
Field Service Technician (Remote, United States)
Install, troubleshoot, repair, and maintain Diebold Nixdorf hardware and software for banking and retail customers. Provide preventive maintenance, customer training, and technical support across an assigned territory.
विवरण
- Install, troubleshoot, and maintain product and component hardware and software, primarily at customer sites.
- Complete scheduled inspections, cleaning, minor repairs, and preventive maintenance across an assigned territory.
- Verify product functionality, resolve issues, and escalate problems under established procedures.
- Coordinate service appointments, complete required documentation, and confirm customer understanding and satisfaction.
- Diagnose hardware and software failures with appropriate diagnostic tools.
- Repair hardware at the component level and adjust mechanical components as needed.
- Configure and install applicable software solutions.
- Replenish consumable supplies according to instructions.
- Install, relocate, add, modify, and remove hardware and software products.
- Train customers to use and operate installed hardware and software.
- Complete hardware and software training, support KPI implementation, and contribute to special projects.
आवश्यकताएँ
- Required education or equivalent professional experience.
- At least 1–2 years of relevant field service experience, or an equivalent combination of education and experience.
- Strong written and verbal communication skills.
- Valid driver’s license and driving record that meet Diebold Nixdorf fleet requirements.
- PC literacy and working knowledge of relevant tools and methods.
- Relevant industry product knowledge and basic ITIL skills are preferred.
- Availability to attend training in Canton, Ohio, for 1–2 weeks.
- Ability to lift and move heavy loads, stand for most of the workday, and climb, bend, and stoop while servicing equipment.
- Willingness to work around outside elements.
- Flexibility for varying shifts, including evening and weekend on-call rotations.
- Exceptional customer service skills.
- Ability to organize and track truck-stock parts and tools.
- A sense of urgency, strong organization, professional conduct, and effective teamwork.
- Ability to pass motor vehicle, background, and drug screening where required.
- Previous Firstline Service Technician experience is preferred.
- Vocational or trade school education is preferred.
लाभ
- Paid training.
- Opportunity to attend multiple training sessions in Canton, Ohio, lasting 1–2 weeks.
- Equal opportunity employment in a workplace that values diversity.
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