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GLORY
GLORY
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
GLORY dezvoltă soluții de tehnologie a numerarului pentru instituții financiare, comercianți cu amănuntul, companii din industria jocurilor de noroc și operatori de transport al numerarului. Portofoliul său include reciclatoare de numerar, chioșcuri de autoservire, sisteme de puncte de vânzare și instrumente de gestionare a numerarului, concepute pentru automatizarea proceselor de manipulare în magazine, centre de numerar și în întregul lanț de numerar din retail. Activitatea companiei se concentrează pe sprijinirea organizațiilor în gestionarea numerarului într-un mod mai eficient și mai sigur, susținând în același timp servicii consecvente pentru clienți și performanța operațională.
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Locurile de muncă ale companiei

Field Service Technician – Chicago, IL (Hybrid)

Provide field service for GLORY’s high-speed cash-handling equipment in a hybrid Chicago-based role. Support customer care, installations, upgrades, troubleshooting, repairs, and on-call coverage across an assigned U.S. territory.

USStatele Unite ale AmericiiILIllinois
22 $ – 33 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de teren

Descriere

  • Manage customer service and client care throughout each service engagement
  • Drive customer satisfaction through responsive and professional support
  • Troubleshoot and repair GLORY high-speed cash-handling equipment independently
  • Diagnose system faults and complete the necessary repairs
  • Track and maintain assigned parts and tools
  • Keep customers informed throughout maintenance work and system downtime
  • Install machines and complete Engineering Change Notices, system upgrades, and hardware or software upgrades requiring technical support
  • Maintain current knowledge of GLORY equipment’s technical and functional changes
  • Follow all applicable safety guidelines and policies
  • Complete required Environmental Health and Safety training
  • Promptly report job-site accidents involving injury or property damage
  • Handle additional responsibilities assigned within the scope of the position

Cerințe

  • Currently enrolled in or graduated from electro-mechanical or electrical engineering studies, or possess equivalent work experience
  • Related certifications in mechanics, electronics, automation, or data processing are preferred
  • Strong customer service and communication skills
  • Working knowledge of personal computers, Microsoft Office, network navigation, and email
  • Logical troubleshooting ability, including isolating faults at the PCB or component level
  • Ability to interpret electrical schematics, logic diagrams, and mechanical drawings
  • Knowledge of AC/DC power distribution and digital and analog circuitry
  • Experience repairing high-speed paper-handling equipment such as check, mail, or currency sorters; ATM or copier experience is preferred
  • Three to five years of technical field service repair experience is preferred, including experience in aviation, medical equipment, vending machine, or military repair
  • Valid driver’s license
  • Ability to lift up to 50 pounds without assistance
  • Ability to sit or stand for extended periods and frequently kneel, bend, squat, sit, and twist
  • Willingness to work at customer locations including financial institutions, casinos, truck stops, recreational parks, and retail stores
  • Availability for rotating weekend and holiday work
  • Availability for an on-call rotation typically occurring every three to five weeks, including evenings and weekends; rare 24/7 availability may be required
  • Ability to drive to customer sites during working hours
  • Willingness to travel occasionally outside the assigned territory, including by air and overnight
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision
  • Residence within the assigned territory or willingness to relocate; relocation assistance is unavailable

Beneficii

  • 401(k) retirement plan through Fidelity with a 2.5% employer base contribution and matching contributions of 3% up to 6% of employee contributions
  • Choice of three Blue Cross Blue Shield medical plans
  • MDLive 24/7 virtual doctor and nurse line
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account and dependent care benefits
  • Voluntary life insurance
  • Employer-paid basic life insurance and accidental death and dismemberment coverage
  • Employer-paid short-term disability, long-term disability, and employee assistance program
  • Paid vacation beginning with a prorated amount and 80 hours during the first full year, increasing with tenure
  • Paid sick leave according to city and state requirements
  • Nine to 11 paid holidays depending on start date
  • Paid parental leave
  • Professional development assistance
  • Education assistance
  • Adoption assistance
  • Legal and identity theft protection plans
  • Annual bonus opportunity
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for eligible positions
  • Company van for travel to customer sites
  • Relocation assistance is unavailable

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