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R
RUX Software dezvoltă aplicații de business bazate pe Microsoft Dynamics 365 Business Central, ajutând companiile să gestioneze active, închirieri de echipamente, stocuri și operațiuni pe teren. Software-ul și integrările sale orientate către diferite industrii, inclusiv soluțiile de telematică, sprijină organizații din construcții, servicii pentru exploatări petroliere, sectorul de mediu și alte domenii de servicii pe teren. În calitate de Microsoft Solutions Partner pentru aplicații de business, RUX Software se concentrează pe vizibilitate operațională extinsă, de la un capăt la altul, pentru companiile care gestionează mai multe locații și fluxuri de lucru complexe.
Customer Success Manager — Canada Remote
Lead customer adoption, renewals, and expansion for RUX Software’s industrial equipment and commercial field-service platform. Improve customer value realization while reducing churn and identifying growth opportunities.
Descriere
- Ensure customers achieve agreed success outcomes
- Increase product adoption and usage
- Track customer health scores and risk signals
- Identify gaps in realized customer value before they become issues
- Own renewal readiness and forecasting
- Address churn risks proactively
- Lead quarterly and executive business reviews
- Create and maintain documented customer success plans
- Find expansion opportunities across seats, modules, and usage
- Collaborate with Sales on upsell execution
- Present additional use cases that increase customer value
Cerințe
- Relevant experience and proven ability to perform at the scope and level of this role
- Strong communication, collaboration, judgment, and ownership of results
- Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX’s customer industries is advantageous where relevant
Beneficii
- Remote work opportunity available in Canada or the United States
- Equal opportunity workplace
- Respectful workplace committed to treating employees with dignity
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