R
RUX Software
RUX Software Microsoft Dynamics 365 Business Central पर आधारित व्यावसायिक अनुप्रयोग विकसित करता है, जो कंपनियों को परिसंपत्तियों, उपकरण किराये, इन्वेंटरी और क्षेत्रीय संचालन का प्रबंधन करने में सहायता करते हैं। इसके उद्योग-केंद्रित सॉफ़्टवेयर और टेलीमैटिक्स सहित एकीकरण निर्माण, ऑयलफ़ील्ड सेवाओं, पर्यावरणीय सेवाओं तथा अन्य क्षेत्रीय सेवा क्षेत्रों में कार्यरत संगठनों का समर्थन करते हैं। Business Applications में Microsoft Solutions Partner के रूप में RUX Software कई स्थानों और जटिल कार्यप्रवाहों का प्रबंधन करने वाले व्यवसायों के लिए विस्तार योग्य, शुरू से अंत तक परिचालन दृश्यता पर ध्यान केंद्रित करता है।

Customer Success Manager — Canada Remote

Lead customer adoption, renewals, and expansion for RUX Software’s industrial equipment and commercial field-service platform. Improve customer value realization while reducing churn and identifying growth opportunities.

विवरण

  • Ensure customers achieve agreed success outcomes
  • Increase product adoption and usage
  • Track customer health scores and risk signals
  • Identify gaps in realized customer value before they become issues
  • Own renewal readiness and forecasting
  • Address churn risks proactively
  • Lead quarterly and executive business reviews
  • Create and maintain documented customer success plans
  • Find expansion opportunities across seats, modules, and usage
  • Collaborate with Sales on upsell execution
  • Present additional use cases that increase customer value

आवश्यकताएँ

  • Relevant experience and proven ability to perform at the scope and level of this role
  • Strong communication, collaboration, judgment, and ownership of results
  • Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX’s customer industries is advantageous where relevant

लाभ

  • Remote work opportunity available in Canada or the United States
  • Equal opportunity workplace
  • Respectful workplace committed to treating employees with dignity

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