R
RUX Software
51 – 200 Қызметкерлер
ҚұрылысЛогистикаӨндіріс
RUX Software Microsoft Dynamics 365 Business Central негізінде әзірленген бизнес-қосымшаларды жасап, компанияларға активтерді, жабдықты жалға беруді, қорларды және далалық операцияларды басқаруға көмектеседі. Оның телематика сияқты интеграцияларды қамтитын салаға бағытталған бағдарламалық жасақтамасы құрылыс, мұнай кәсіпшілігі қызметтері, қоршаған ортаны қорғау және басқа да далалық қызмет көрсету салаларындағы ұйымдарға қолдау көрсетеді. Business Applications бағыты бойынша Microsoft Solutions Partner мәртебесіне ие RUX Software бірнеше орналасу нүктесі мен күрделі жұмыс процестерін басқаратын компанияларға ауқымдалатын, операцияларды басынан аяғына дейін көруге мүмкіндік беретін шешімдер ұсынуға назар аударады.

Customer Success Manager — Canada Remote

Lead customer adoption, renewals, and expansion for RUX Software’s industrial equipment and commercial field-service platform. Improve customer value realization while reducing churn and identifying growth opportunities.

Сипаттама

  • Ensure customers achieve agreed success outcomes
  • Increase product adoption and usage
  • Track customer health scores and risk signals
  • Identify gaps in realized customer value before they become issues
  • Own renewal readiness and forecasting
  • Address churn risks proactively
  • Lead quarterly and executive business reviews
  • Create and maintain documented customer success plans
  • Find expansion opportunities across seats, modules, and usage
  • Collaborate with Sales on upsell execution
  • Present additional use cases that increase customer value

Талаптар

  • Relevant experience and proven ability to perform at the scope and level of this role
  • Strong communication, collaboration, judgment, and ownership of results
  • Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX’s customer industries is advantageous where relevant

Артықшылықтар

  • Remote work opportunity available in Canada or the United States
  • Equal opportunity workplace
  • Respectful workplace committed to treating employees with dignity

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