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RUX Software
RUX Software develops business applications built around Microsoft Dynamics 365 Business Central, helping companies manage assets, equipment rentals, inventory, and field operations. Its industry-focused software and integrations, including telematics, support organizations in construction, oilfield services, and environmental and other field-service sectors. As a Microsoft Solutions Partner in Business Applications, RUX Software focuses on scalable, end-to-end operational visibility for businesses managing multiple locations and complex workflows.

Customer Success Manager — Canada Remote

Lead customer adoption, renewals, and expansion for RUX Software’s industrial equipment and commercial field-service platform. Improve customer value realization while reducing churn and identifying growth opportunities.

Description

  • Ensure customers achieve agreed success outcomes
  • Increase product adoption and usage
  • Track customer health scores and risk signals
  • Identify gaps in realized customer value before they become issues
  • Own renewal readiness and forecasting
  • Address churn risks proactively
  • Lead quarterly and executive business reviews
  • Create and maintain documented customer success plans
  • Find expansion opportunities across seats, modules, and usage
  • Collaborate with Sales on upsell execution
  • Present additional use cases that increase customer value

Requirements

  • Relevant experience and proven ability to perform at the scope and level of this role
  • Strong communication, collaboration, judgment, and ownership of results
  • Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX’s customer industries is advantageous where relevant

Benefits

  • Remote work opportunity available in Canada or the United States
  • Equal opportunity workplace
  • Respectful workplace committed to treating employees with dignity

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