OTB
OTB
OTB este un grup internațional de modă care dezvoltă și gestionează branduri globale distincte, printre care Diesel, Jil Sander, Maison Margiela, Marni și Viktor&Rolf. Activitatea sa acoperă designul vestimentar, producția și dezvoltarea brandurilor, punând accent pe experimentarea creativă, inovație și o creștere mai sustenabilă. Prin intermediul Fundației OTB, grupul sprijină, de asemenea, inițiative de dezvoltare socială în comunități din întreaga lume.

Customer Service Specialist, European Wholesale — OTB

Manage European wholesale customer service and order operations for Diesel from OTB’s Breganze headquarters. Coordinate fulfillment, returns, billing, credit management, and issue resolution across customers and internal teams.

Descriere

  • Support the European Wholesale Customer Service team in managing its customer portfolio
  • Track orders from entry through delivery
  • Drive accurate, timely order fulfillment in line with established guidelines and deadlines
  • Investigate product and delivery quality reports with logistics and production teams
  • Administer returns and customer credit notes in coordination with management control
  • Work with Finance on credit management and billing activities
  • Maintain regular communication with customers, sales, and other business functions
  • Respond promptly to customer and colleague questions, requests, and reported issues
  • Coordinate with credit control, logistics, management control, sales, and other company departments

Cerințe

  • At least three years of experience in a comparable role, preferably in fashion or luxury
  • Strong communication and interpersonal abilities
  • Highly organized, precise, and focused on achieving results
  • Advanced proficiency with Microsoft Office, particularly Excel
  • Fluent English and Italian are required
  • Additional European language skills in French, German, or Spanish are a strong advantage

Beneficii

  • Variable incentive plan
  • Full-time employment contract
  • Work with a young, dynamic team
  • Opportunity to work at the headquarters of a leading Italian fashion company within a major luxury fashion group
  • Employee discount on Diesel and OTB Group brands
  • Highly inclusive workplace
  • Company canteen
  • Career development opportunities and recognition for strong performance

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