OTB ir starptautiska modes grupa, kas attīsta un pārvalda atšķirīgus globālus zīmolus, tostarp Diesel, Jil Sander, Maison Margiela, Marni un Viktor&Rolf. Tās darbība ietver modes dizainu, ražošanu un zīmolu attīstību, īpašu uzmanību pievēršot radošiem eksperimentiem, inovācijām un ilgtspējīgākai izaugsmei. Ar OTB Foundation starpniecību grupa atbalsta arī sociālās attīstības iniciatīvas kopienās visā pasaulē.
Customer Service Specialist, European Wholesale — OTB
Manage European wholesale customer service and order operations for Diesel from OTB’s Breganze headquarters. Coordinate fulfillment, returns, billing, credit management, and issue resolution across customers and internal teams.
Apraksts
- Support the European Wholesale Customer Service team in managing its customer portfolio
- Track orders from entry through delivery
- Drive accurate, timely order fulfillment in line with established guidelines and deadlines
- Investigate product and delivery quality reports with logistics and production teams
- Administer returns and customer credit notes in coordination with management control
- Work with Finance on credit management and billing activities
- Maintain regular communication with customers, sales, and other business functions
- Respond promptly to customer and colleague questions, requests, and reported issues
- Coordinate with credit control, logistics, management control, sales, and other company departments
Prasības
- At least three years of experience in a comparable role, preferably in fashion or luxury
- Strong communication and interpersonal abilities
- Highly organized, precise, and focused on achieving results
- Advanced proficiency with Microsoft Office, particularly Excel
- Fluent English and Italian are required
- Additional European language skills in French, German, or Spanish are a strong advantage
Priekšrocības
- Variable incentive plan
- Full-time employment contract
- Work with a young, dynamic team
- Opportunity to work at the headquarters of a leading Italian fashion company within a major luxury fashion group
- Employee discount on Diesel and OTB Group brands
- Highly inclusive workplace
- Company canteen
- Career development opportunities and recognition for strong performance